Client Access Coordinator

VoiceOver Speech Pathology Practice

At VoiceOver, we provide voice professional voice coaching as well as traditional voice therapy. Our mission is to create a supportive and empowering environment where every person feels heard, respected, and encouraged. We are a growing practice seeking a client access coordinator. If you are bright, independent, organized and process- oriented we want to meet you!

Position Overview

We are seeking a client- access coordinator to be the welcoming face and organizational backbone of our clinic. This role combines client-facing support with behind-the-scenes coordination, ensuring our clients have a smooth, supportive experience from intake through their program.

Key Responsibilities

• Front Desk Management
• Greet clients warmly and ensure a welcoming, professional environment.
• Answer incoming calls, manage voicemails, and process faxes.
• Provide empathetic, encouraging support to patients in all stages of therapy.
• Patient Intake & Scheduling
• Process incoming referrals and initiate patient intake.
• Collect and verify insurance information.
• Coordinate with billing and insurance companies to secure authorizations for evaluations and therapy sessions.
• Track insurance approvals and manage follow-up scheduling.
• Administrative Coordination
• Maintain accurate scheduling records.
• Communicate with clinical and billing teams to ensure smooth operations.
• Adapt workflows and priorities as practice needs evolve.
• A requirement of this position is the ability to use VoiceOver’s client-facing phone register: clear, resonant, unhurried, polished, and appropriate for high-touch client interactions. We provide training and feedback for this standard.

Ideal Candidate

• College degree
• Previous experience in a medical scheduling, front desk, or healthcare administration role.
• Strong organizational skills with the ability to manage multiple tasks at once.
• Excellent communication and interpersonal skills—able to bring joyful energy to client interactions while maintaining professionalism and empathy.
• Our business is growing and our needs can require rapid adjustment in tasks and strategy - being able to adjust workflows and prioritization as needed by management is required.
• Tech-savvy with the ability to learn and use scheduling and medical office software.

Why Join VOICEOVER?

• Be part of a mission-driven practice making a meaningful difference in clients’ lives.
• Work in a collaborative, supportive, and inclusive environment.
• Grow with us as we expand our services and reach.

Please provide 3 references along with your resume.

Location: 1655 Elmwood Avenue Suite 125, Rochester NY, 14620

Hours: Part-Time, Monday through Thursday 11:30 AM to 4:30 PM

Friday, 9:30 AM to 2:30 PM

Compensation: $20.00/hr

Benefits: 2 Weeks of Paid Vacation, Sick Leave, ICHRA health plan options

Job Types: Part-time

Work Location: In person