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Job Description
Job Description
About the Role:
Maintain and improve current US customer relationships and business levels, and cultivate & develop new relationships, opportunities and business with potential US customers, well-aligned with Innolux Commercial BG/Avionics business strategy and objectives.
Responsibilities:
- Obtaining RFQs/RFPs (Request for Quote/Proposal) from current and potential customers for new and current products and report these to the Avionics business team.
Providing quotations for such products with support of the Avionics business team, aligned with Avionics strategy. This includes:
(1) Understanding and using the Avionics quotation template.
(2) Organizing and keeping track of the status of such opportunities over long periods of time.
(3) Responding to customer questions and providing updates to quotations for a variety of reasons ranging from product configuration changes, to errors, to competitve pressure. - Providing general technical Sales support of both newly awarded product development projects and existing development programs as follows:
(1) Constant monitoring of communications between Innolux's Avionics project / technical team and customer program & engineering personnel, with occasional intervening in these communications to assure mutual understanding by both parties.
(2) Providing quote updates to customer sourcing / purchasing as needed in the event of changes in originally agreed product design and/or program scope affecting product unit price and/or non-recurring costs like engineering, tooling, and product testing costs.
(3) Storing and maintaining quotes and other commercial / pricing documentation for record keeping and efficient recall / referencing as it accumulates over the course of the development program to production. - Understand near term customer demand (orders) and support fulfillment of this demand, including assisting with communications to the customer on latest production and shipping plans as well as helping to resolve shipment delays. This requires awareness on multiple fronts including:
(1) Customer purchase orders (PO's) & Innolux PO acknowledgments.
(2) Innolux commitments and shipment plans associated with those POs.
(3) Shipment notice emails from Innolux to customers and associated documentation and details- packing lists, shipping invoices, flight details, and commercial invoices. - Support Innolux's Accounts Receivable Management with customers, with the objective of eliminating or minimizing both the amount and duration of overdue payments, first & foremost by assuring on-time payments from customers, but if not on-time, then the fastest possible payment on overdue invoices. This activity includes:
(1) Knowing and communicating with customer Accounts Payable contact windows, both general Accts Payable email addresses for invoice submission as well as specific personnel who can follow-up internally at the customer (eg; buyers, procurement analysts, accounts payable analysts, etc.)
(2) Weekly review of Accounts Receivable (AR) status reports from Innolux Customer Support and Financial Mgmt teams to understand overdue and coming due invoices by customer.
(3) Utilization of the AR report data, including invoice numbers and amounts, and associated customer PO numbers, part numbers and shipped Qty, as well as the invoices themselves if necessary, for accurate communication of complete information associated with the overdue payment, to assure fastest customer response.
(4) Understanding invoicing, shipment receiving, and payment processes with customers to allow the identification and resolution of problems causing payment delays. - Understand and assist with reporting medium and long term customer demand (forecasts) to support Avionics business planning and strategy. This requires access to customer forecast information and people such as:
(1) Customer forecast systems such as online portals with long term forecasts by customer part number.
(2) Customer personnel that can provide forecasts, such as buyers, program managers, production planners, business planners, engineers.
(3) Where possible, aircraft market production and shipment forecast data that can be found in online news releases, industry articles and industry reports. - Learn and understand the general Aerospace market value chain that Avionics resides in, for example:
LCD Display maker -> Display Unit Integrator -> Cockpit Systems Integrator -> Aircraft Maker -> Airlines
This includes:
(1) LCD manufacturers vs. LCD module integrators - companies and the competitve landscape among them.
(2) Display Unit integrators vs. Cockpits Systems Integra
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