Position:             Business Analyst                                          

Reports to:         Partner, Strategic Initiatives       

Department:      Tech Solutions  

Location:            5850 Granite Pkwy, Plano, TX 75024; in-office

Classification:    Full-time

Summary / Job Objective: We are seeking an experienced Business Analyst with a strong analytical mindset, excellent communication skills, and a genuine passion for documentation and process clarity. This role sits at the intersection of product, technology, and operations — translating business needs into

actionable development work while also ensuring that processes, systems, and workflows are well-

documented and accessible to the broader team.

Essential Job Functions: 

•         Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation

•         Translate requirements into well-structured JIRA epics, stories, tasks, and acceptance criteria

•         Maintain and groom the product backlog in collaboration with the development team and project leadership

•         Facilitate sprint planning, refinement, and retrospective sessions as needed

•         Create wireframes, mockups, and user flow diagrams using Figma to support development and stakeholder alignment

Primary Responsibilities:

•         Partner closely with developers to ensure requirements are well-understood and delivered to spec

•         Act as a bridge between technical and non-technical stakeholders, facilitating clear communication across teams

•         Conduct UAT (User Acceptance Testing) and coordinate feedback cycles with business

•         Create and maintain comprehensive process documentation, user guides, and standard operating procedures (SOPs)

•         Develop training manuals and materials to support the rollout of new systems, features, and workflows

•         Ensure documentation is accurate, up-to-date, and accessible to the intended audience —whether technical or end-user facing

•         Collaborate with subject matter experts to capture institutional knowledge and translate it into clear written materials

Qualifications:

•         Minimum of 3 years of experience in a Business Analyst or similar role within a technology team

•         Experience in insurance, financial services, or a similarly regulated industry strongly preferred

•         Background in technical writing or instructional design strongly preferred

•         Familiarity with Confluence or similar documentation/knowledge management tools

•         Exposure to software development lifecycle (SDLC) processes

•         Proficiency with JIRA (story creation, backlog management, sprint tracking)

•         Experience working in Agile/Scrum environments

•         Experience creating wireframes or mockups using Figma and similar design tools

Core Competencies:

•         Strong written communication skills with a pr