Position Overview

We are seeking a compassionate, organized, and highly reliable Case Manager to join our team and provide non-medical family care coordination and post-discharge support.

The Case Manager will work with families of older adults and individuals who need assistance managing the many logistical responsibilities that arise after hospitalization or during aging in place.

The ideal candidate is someone who understands care coordination, communicates exceptionally well, is highly organized, and can take initiative to make sure important tasks and follow-ups do not fall through the cracks.

Responsibilities

• Coordinate non-medical services and resources for clients and families
• Help families organize appointments, follow-ups, transportation, and important deadlines
• Maintain client calendars, task lists, and care coordination records
• Communicate with clients, family members, healthcare providers, and service providers as appropriate
• Assist families with organizing discharge instructions, documents, and other paperwork
• Provide medication reminder check-ins and assist with coordination of medication pickups and refills without providing medical advice
• Coordinate transportation and other non-medical services
• Help families identify and arrange appropriate community and home-support resources
• Conduct regular follow-ups with clients and family members
• Provide timely updates to designated family members
• Identify potential problems or missed follow-ups and escalate concerns appropriately
• Coordinate with vetted service providers, caregivers, transportation companies, and other community resources
• Maintain accurate and confidential client documentation
• Follow company policies, procedures, and privacy requirements
• Provide dependable, responsive, and professional service to every client and family

What We Are Looking For

• Experience as a Case Manager, Social Worker, Care Coordinator, Discharge Planner, Patient Navigator, or similar role
• Strong understanding of healthcare and community resources
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Ability to manage multiple clients and competing priorities
• Ability to work independently and take initiative
• Compassionate and professional approach when working with families
• Strong attention to detail and follow-through
• Comfortable communicating with healthcare professionals, families, and outside service providers
• Ability to maintain strict confidentiality
• Reliable transportation and ability to travel locally when required

Preferred Qualifications

• Bachelor's degree in Social Work, Healthcare Administration, Nursing, Psychology, or a related field
• Case management or care coordination experience
• Experience working with older adults and their families
• Experience with hospital discharge planning or post-acute care
• Knowledge of local senior services and community resources
• Relevant professional certification or license is a plus

Important Scope of the Position

This is a non-medical care coordination position.

The Case Manager will not diagnose medical conditions, provide medical treatment, or make clinical decisions. The role is focused on helping families organize and execute the non-medical aspects of their loved one's care and daily needs.

Why Join Us?

We are building a service designed to give families an additional layer of support when managing an aging parent or loved one becomes overwhelming.

Our goal is simple: help families stay organized, informed, and supported so important tasks and follow-ups do not fall through the cracks.

If you are an organized, dependable professional who enjoys helping families navigate complex situations and making things happen, we would like to hear from you.

To Apply: Please submit your resume and a brief description of your relevant case management or care coordination experience.