SERVPRO OF DOWNTOWN SEATTLE AND BELLEVUE

Summary:

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line position leads their team to operational excellence.

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and prepare estimates.
• Negotiate customer and/or client approval of project scope and estimate. Secure proper documentation.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

• Xactimate, Level 2 preferred
• Working knowledge of Docusketch and CompanyCam preferred
• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• IICRC and AHERA Industry certifications strongly preferred.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.
• Clean, Valid Drivers License, able to commute to our main office in Kent, WA.
• Able to pass a background check.

Physical and Work Environment Requirements:

This is a position working in the office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours plus per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Periodic weekly On-Call shifts required. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Pay: $85,000 plus bonus DOE