ARES Solutions, Inc.
IL
Aug 13, 2026
1 system administrator desktop support engineer u s citizens only jobs found
Job Description
Job Description\nCompany Description
Currently, ARES Solutions, Inc. (ARES) is looking for a Tier II System Administrator to support the Executive
Office of Immigration Review (EOIR) at their court location in Chicago, IL. The individual
will be responsible for providing IT support for the users at the Chicago, IL court as well as
various other court locations in the region. The engineer will work closely with other support
engineers located at EOIR Headquarters in Falls Church, VA for any issues they are unable to
resolve independently.
The following are the primary responsibilities of the Field Engineer:
Desk-side Support which includes;
o In depth knowledge of Windows 11 Operating System
o Experience in imaging desktops/ laptops
o Experience in troubleshooting VPN connectivity
o Experience in providing support for Office 2016 / O365 applications
o Experience in troubleshooting cabling issues and be able to install data drops and
run their associated cabling to the patch panel
o Asset Inventory Support
Conduct physical inventory of assets
Conduct scheduled and random electronic inventories
Process computer equipment for excess and disposition
Maintain accurate asset records for all Government property for which the
engineer is responsible
o Disposal Preparation Support
Ensure disposal policies and procedures are employed
Ensure every device is wiped/degaussed prior to site removal
o Video Conferencing and Audio/Video OM
Troubleshoot system problems and repairs
Work with support staff for remote troubleshooting and repairs
Assist in setting up presentation devices and Video Conference units
Set up, ensure functionality, be available during events and shut down
video conferences
Experience with Crestron, VIQ applications and Cisco VTC equipment is
a plus.
o Local On-Site Cabling
Restart wiring closet cabling electronics including switches or other
network devices
Replace defective cabling electronics and simple replacement of defective
cabling electronics and components such as switch blades
Experience in providing support for peripheral devices to include but not
limited to printers and mini-switches.
Server Support which includes
o Experience with DHCP, Print Servers, Active Directory 2016
o Experience with server hardware to assist with the replacement of defective parts.
o Experience with SCCM is a plus.
Excellent communications skills: Written and Verbal
Performs other duties as assigned
Educational Requirements:
Requires Bachelor’s degree in Information Technology or equivalent and 7+ years of related
experience.
Clearance Requirements: Ability to obtain a DOJ Public Trust (Must obtain clearance
prior to setting start date
Travel: Must be willing to travel in and out of State when requested. ARES provides a credit card for travel. Travel requirements are minimal outside of State.
Physical Requirements:
Sedentary work that primarily involves sitting/standing/talking/walking.
Frequently moves Audio/Visual or Computer equipment weighing up to 50 pounds
across and/or around a business campus of large facility.
Remaining in a stationary position, often standing, or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one work site to another.
Communicating with others to exchange information.
Working with computers.
ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers.
Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.
ARES specializes in providing system and soft
About ARES Solutions, Inc.