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Clinical Services Manager

Big Bend Cares
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Florida, USA
Aug 13, 2026
Healthcare Management Nurse

Job Description

Job Description

POSITION TITLE: CLINICAL SERVICES MANAGER

LOCATION: Care Point Health & Wellness

TYPE OF POSITION: Full-time (Monday-Friday 8:00 a.m. to 5:00 p.m.)


GENERAL FUNCTION: The Clinical Services Manager (CSM) is a licensed clinical leader responsible for the day-to-day clinical operations of Care Point Health & Wellness. Working in close partnership with the Chief Medical Officer, the CSM translates clinical standards into consistent practice by developing, implementing, monitoring, and continuously improving clinical protocols, policies, procedures, workflows, and staff competencies. The CSM leads non-provider clinical staff, promotes safe and efficient patient care, supports clinical quality and regulatory compliance, and coordinates closely with the Office Manager to ensure seamless integration between clinical and front-office operations. This position is intentionally clinical-facing and does not directly supervise reception or other front-office personnel.


JOB RESPONSIBILITIES

Clinical Leadership & Practice Standards

  • Partner with the Chief Medical Officer to develop, implement, maintain, and periodically review clinical policies, protocols, procedures, standing workflows, and clinical standards of practice.
  • Translate clinical policies and provider expectations into clear, standardized workflows for medical assistants, nursing staff, x-ray personnel, care coordination staff, and other assigned clinical support personnel.
  • Identify gaps or variation in clinical processes and lead corrective workflow redesign, staff education, and follow-through.
  • Maintain current clinical procedure resources and ensure staff understand and consistently follow approved processes.
  • Support implementation of new clinical services, programs, equipment, and evidence-based practices in partnership with the Chief Medical Officer and other clinical leaders.

Daily Clinical Operations & Patient Flow

  • Coordinate daily clinical operations to support safe, timely patient flow and efficient provider schedules.
  • Assign medical assistants and other clinical support staff to providers and clinical duties based on patient volume, acuity, staffing, and operational need.
  • Monitor exam and procedure room utilization, room turnover, clinical readiness, and provider support throughout the day.
  • Lead or coordinate daily clinical huddles with providers and clinical support staff to identify priorities, high-risk or complex patients, staffing needs, and anticipated barriers.
  • Serve as the primary clinical operations point-of-contact for real-time workflow issues and escalate medical or provider-level concerns to the Chief Medical Officer as appropriate.
  • Coordinate with the Office Manager on schedule changes, patient flow concerns, registration issues, transportation needs, and other matters that cross front- and back-office functions.

Clinical Staff Leadership & Competency

  • Directly supervise, coach, and evaluate assigned non-provider clinical staff, including medical assistants, nursing personnel, x-ray staff, and other designated clinical support roles.
  • Develop clinical staff schedules and coverage plans to ensure appropriate staffing during clinic hours.
  • Conduct onboarding, orientation, competency validation, and ongoing training for clinical support staff.
  • Monitor performance, documentation quality, adherence to scope of practice, and compliance with established clinical protocols.
  • Provide timely coaching and corrective guidance in coordination with Human Resources and leadership when performance or conduct concerns arise.
  • Promote a collaborative, accountable, patient-centered clinical culture.

Quality, Safety & Regulatory Compliance

  • Partner with the Chief Medical Officer to implement and monitor clinical quality improvement initiatives, patient safety activities, and performance measures.
  • Monitor adherence to infection prevention and control standards, bloodborne pathogen requirements, medication and vaccine handling processes, emergency preparedness procedures, and applicable OSHA, AHCA, CDC, and other regulatory requirements.
  • Support clinical audits, chart reviews, incident follow-up, corrective action plans, and regulatory or accreditation readiness activities.
  • Monitor compliance with HIPAA, patient confidentiality, documentation standards, and organizational clinical policies.
  • Track clinical quality, workflow, and operational indicators; identify trends and recomme
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