Job Duties & Responsibilities: Include the following, as well as other duties that may be assigned.

What You Will Be Doing:

Create, maintain, and modify computer programs and reports.  Assist the Director of Information Services with the administration and monitoring of the computer systems.  Provide training and technical support to users.  At GMi, this position also encompasses the duties of a Junior Systems Administrator. 

Specific Responsibilities: Programming / Report Generation / Data Mining:

• Gather program and report requirements and test programs and reports to ensure compliance with requirements before use.
• Create programs and reports using appropriate tools, including Visual Basic, C#, Crystal Reports, MS SQL, and Navision C/SIDE.
• Create informational databases in Access and MS SQL Server that may be accessed by end users using Excel or Access.
• Create programs for transferring information between database applications using appropriate tools, including Visual Basic, C#, MS SQL Server, and EDI.

User Support:

• Provide technical assistance to users.
• Resolve errors and problems for users.
• Assist with creation of documentation and training materials.

Hardware/Software Administration:

• Install, and monitor computers and peripheral equipment on the network.  Operating systems supported Windows and Windows Server.
• Install and monitor software on user’s PC’s in accordance with company policy.
• Monitor the network infrastructure to ensure that it is performing reliably. 
• Perform and monitor system backups in accordance with corporate disaster recovery plans.
• Monitor and administer EDI hardware, software, and services in accordance with company policy.
• Monitor and administer PBX Phone System, Call Accounting, and Voice Mail in accordance with company policy.
• Assist with implementation and monitoring of standards, policies and procedures to ensure data integrity, security, and legal and regulatory compliance.
• Assist with writing and maintaining Procedure Manuals for the department, including detailed documentation on the various servers and other critical components of the network.

Assist Director of Information Services with Miscellaneous Tasks

• Set up New User Accounts / Emails / Out of Office Email Replies
• Distribution of inkjet printer cartridges to users
• Resolve Phone issues
• Color Copier Maintenance (replace toner cartridges, order supplies, call technician)

Qualifications: Must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience: Minimum of an Associate’s Degree in Information Systems or Data Processing, or equivalent experience and training.  Minimum of three to five+ years of experience developing programs using an object-oriented development environment, including at least two years of ODBC within Visual Basic.  College level courses in computer programming or equivalent experience. 

Knowledge and Competencies: The following key competencies represent qualities, traits and behaviors that a successful employee will exhibit.  This list is not exhaustive, as other qualities, traits and behaviors are desired.

• Excellent organization and time management skills (ability to work under deadline pressure)
• Strong analytical skills, possession of tact and integrity
• Detail oriented and accurate
• Must be proficient with Microsoft SQL Server, Navision C/SIDE, Visual Basic, C#, Access.  Experience with EDI, XML, and database design. Should be competent with Microsoft Word and Excel.
• Experience with Microsoft Dynamics Nav/BC Modern Development environment.
• Must be able to work on several projects simultaneously.
• Must be able to keep track of complex analytical processes despite frequent interruptions.
• Must be able to occasionally work long hours (more than 45 hours in a 72-hour period) with no loss of mental ability.
• Strong interpersonal and communication skills necessary
• Ability to manage conflict
• Strong problem-solving skills (ability to brainstorm) and