POSITION SUMMARY

The Inside Sales Representative is the first point of contact for incoming customer inquiries. You

will follow up on leads, qualify prospects, schedule appointments, and confirm installations -

keeping our sales pipeline moving and our customers informed every step of the way.

KEY RESPONSIBILITIES

■ Answer and follow up on incoming sales calls and online inquiries

■ Qualify leads and identify customer needs and buying intent

■ Schedule and confirm customer appointments and installation dates

■ Maintain accurate records of all customer interactions in our CRM

■ Provide product information on custom iron doors, glass rooms, and related products

■ Follow up on quotes and proposals to move pending business forward

■ Coordinate with production and installation teams on scheduling

■ Make outbound follow-up calls to existing leads and past customers

QUALIFICATIONS

■ Strong verbal and written communication skills - must be comfortable on the phone

■ Previous inside sales, customer service, or call center experience preferred

■ Ability to qualify leads and prioritize follow-up activity

■ Organized, detail-oriented, and comfortable managing multiple open follow-ups

■ Proficient with basic computer systems and CRM platforms

■ Self-motivated with a positive, customer-first attitude

■ Manufacturing, construction, or home improvement industry experience a plus, but not

required

WHAT WE OFFER

■ Competitive base salary plus performance-based bonuses ($40K - $65K total)

■ Monday through Friday plus Saturday half-day

■ Health insurance options

■ Paid time off and holidays

■ Hands-on training on our full product line

■ Real opportunity for growth within a rapidly expanding company

Iron Works is a premier manufacturer of custom iron doors, glass rooms, and architectural
metalwork. We serve homeowners, builders, and designers across multiple states with
handcrafted, high-quality products built to last a lifetime. We are growing and looking for a
motivated inside sales professional to join our team.