Career Development Specialist

Department: Jobs Plus
Reports To: Program Director
Employment Type: Full-Time | Non-Exempt
Compensation: $21.64 - $24.05 per hour
Direct Reports: None
Work Location: In-person

About Fedcap NYC Inc.

At Fedcap NYC Inc., we believe employment changes lives. Through workforce development, career coaching, education, and supportive services, we help individuals overcome barriers and achieve long-term economic independence.

As a Career Development Specialist, you'll play a vital role in helping individuals identify career goals, build confidence, access resources, and secure meaningful employment opportunities that lead to long-term success.

Make a Difference in Someone's Career Journey

Are you passionate about helping people achieve their goals?

Do you enjoy coaching, mentoring, problem-solving, and building strong relationships?

As a Career Development Specialist, you'll serve as a trusted guide for individuals throughout their employment journey. You'll help participants navigate barriers, create career plans, connect to resources, and stay motivated as they work toward stable employment and financial independence.

This role is ideal for professionals who enjoy a combination of:

• Career Coaching
• Case Management
• Workforce Development
• Human Services
• Education and Training
• Community Engagement

What You'll Do

As the primary point of contact for a caseload of approximately 100+ participants, you will provide individualized guidance and support from enrollment through program completion.

Career Coaching & Employment Planning

• Develop personalized career plans aligned with participant goals, interests, strengths, and employment aspirations.
• Help participants identify career pathways that lead to sustainable employment.
• Evaluate when education, training, certifications, or volunteer opportunities may strengthen employability.
• Connect participants to job opportunities that align with their skills and career objectives.
• Provide ongoing encouragement, coaching, and accountability throughout the participant journey.

Case Management & Support Services

• Build strong, trusting relationships with participants.
• Conduct regular participant check-ins and progress reviews.
• Help individuals address barriers that may impact employment success.
• Coordinate referrals to internal and community-based support services.
• Support participants in accessing educational, wellness, financial, and employment-related resources.
• Maintain accurate documentation and case notes within required systems.

Participant Engagement

• Utilize multiple communication methods, including phone, email, text, virtual meetings, and in-person interactions.
• Create meaningful engagement strategies tailored to each participant's needs.
• Promote active participation in programs and ongoing engagement.
• Respond to participant inquiries within established service standards.

Performance & Outcomes

• Monitor participant progress toward employment goals and program milestones.
• Maintain timely and accurate documentation in Salesforce and Fedcap CARES.
• Review caseload performance and identify opportunities for improvement.
• Collaborate with supervisors and cross-functional teams to maximize participant success.
• Contribute to achieving program performance targets and employment outcomes.

You're a Great Fit If You Have

Education & Experience

• Bachelor's Degree preferred
• High School Diploma or equivalent required
• One year of experience in:
• • Workforce Development
  • Career Services
  • Case Management
  • Human Services
  • Social Services
  • Education
  • Healthcare Administration
  • Human Resources
  • Hospitality or Customer Service Leadership

Equivalent combinations of education, training, and experience will be considered.

Skills & Competencies

• Strong relationship-building and engagement skills
• Excellent verbal and written communication abilities
• Ability to motivate and coach individuals from diverse backgrounds
• Strong organizational and time-management skills
• Ability to