HomeTeam Inspection Service is seeking a highly organized and customer-focused Inspection Experience Coordinator to join our Front Office Support Department. This full-time remote, inbound/outbound contact center position serves as a liaison to HomeTeam Inspection Service Franchise Owners by assisting with day-to-day operations, scheduling, coordination, customer communication, and administrative support.

As part of the Front Office Support team, this role helps franchise owners manage home inspection schedules, process service requests, update customer information, coordinate third-party services, and deliver an exceptional experience for homebuyers and real estate professionals throughout the inspection process.

This position supports multiple franchise locations and plays an important role in helping franchise owners maintain strong client relationships, grow their businesses, and provide outstanding customer service through professionalism, responsiveness, and product knowledge.

At HomeTeam, relationships are at the center of everything we do. We are looking for someone who enjoys supporting small business owners, thrives in a fast-paced team environment, and has a genuine interest in helping franchise owners grow successful businesses.

Schedule

·       Full-Time

·       Monday – Friday

·       8:00 AM – 5:00 PM / 9:00 AM - 6:00 PM

Training Requirements

·       2–4 weeks of paid in-person training at our Corporate Office in Milford, Ohio

·       Quarterly in-person professional development training

What You'll Do

·       Serve as the primary point of contact for franchise owners, homebuyers, real estate agents, inspectors, vendors, and partners 

·       Support multiple HomeTeam franchise owners with daily business operations and administrative coordination 

·       Answer incoming calls and process home inspection inquiries and service requests 

·       Schedule home inspections and ancillary services using franchise branding and scheduling criteria 

·       Coordinate appointment details, property access, and third-party services 

·       Process order updates, reschedules, cancellations, and service modifications 

·       Perform outbound follow-up calls for unscheduled leads, missed calls, and voicemails 

·       Build and maintain strong professional relationships with clients and real estate agents to support franchise growth and retention 

·       Educate clients on available services and upsell additional services offered by franchise owners 

·       Maintain accurate records and documentation within company systems 

·       Assist with administrative tasks such as phone payments, inspection report uploading, and client communication 

·       Collaborate within a team environment supporting shared franchise responsibilities 

·       Provide professional, high-quality customer service in a fast-paced contact center environment

Helpful Backgrounds Include

·       Real estate or real estate-related industries

·       Customer service, scheduling, or coordination roles

·       Experience in logistics

·       Remote support or call center environments

·       Home services or property-related businesses

·       Small business ownership or supporting small business operations

·       Administrative or operations-focused positions requiring multitasking and communication

·       Experience with Zoom Products,