About Golden
Golden is the home manager for people who don’t have time to manage a home. One person, one number, a vetted vendor network, and quarterly visits — for a wobbly doorknob or a $200,000 addition. We’re a venture-backed startup building the home management category, headquartered in Austin and planning to grow nationally.

Your home, handled. Our customers are working homeowners — the house is the largest asset they own and the only thing on their list with nobody running it. What they buy from us is the end of the research project: no finding contractors, no chasing quotes, no wondering whether the price was fair. Here’s how we behave to earn that:

• Unreasonable hospitality. Service is the transaction; hospitality is how it felt. Anyone can fix the faucet — customers stay because someone is visibly taking care of their house. We remember everything about every home, because remembering is the gift.
• Good intent, always. If we get two quotes, the customer sees the one that’s better for them — even when the other one pays us more this quarter. A little extra margin today is never worth losing their trust, or their dollars, next quarter.
• We sit on the customer’s side. Vendors pay us, but we work for the homeowner. We get multiple quotes, push vendors on price, and tell a customer to keep their current provider when the price is already right.
• Recommend, then ask. We always arrive with an opinion — “here’s what I’d do, want me to?” — and we never take the decision.

The Role

You own a portfolio of homes — eventually around 230 — as their homeowners’ single point of contact: their Home Manager, not a technician, not a call center. Homeowners spend 1–4% of their home’s value on it every year; your job is to make sure they spend it through Golden. This is consultative field sales built on a relationship you’re handed, not a lead list you cold-call: you find what each home needs, collect quotes from our vetted vendors, present them with an honest recommendation, sell the work, and make sure it gets done well. Customers here are relationships that compound for years — not one-time deals to squeeze.

You Own the Outcome

Extreme ownership isn’t a poster on our wall; it’s the job description. Across every home in your book, if it touches the house, it’s yours: the vendor who no-shows, the invoice that came out wrong, the AI draft that isn’t right yet, the mystery noise the customer can’t describe. There is no dispatcher behind you and no escalation queue — you are the escalation queue. When something breaks, you own the recovery, fast and generous, because the recovery is what customers remember. And you own every word a customer reads: our AI drafts it, you decide it. If your instinct when something weird lands is “interesting — let me figure this out,” you’ll thrive. If it’s “whose job is this?”, this will be a very hard place to work, because the answer is always: yours.

A week in the life

A selling day (most days — three or four a week)

A Slack alert lands mid-morning: new customer assigned, two known issues, no assessment booked. You reach out within 75 minutes with a personal intro and get working on the urgent item without waiting for the assessment. Then into Claude: the vendor-dispatch tool identifies vendors and drafts outreach for three priorities from last week’s assessment — you sharpen every message and send. A plumbing quote came back overnight, so you build the estimate in Zoho, generate the comparison PDF with our recommendation, and text the customer with approve-by-link. The bathroom remodel vendor owes you a daily update; you collect it and forward three bullets to the customer — what got done, what’s next, what the risks are. At 4pm you meet a roofer on-site because the customer hasn’t met him yet and your presence is what closes it.

A field day (one or two a week)

Five maintenance visits, booked on your calendar link. Before each: generate the customer’s quarterly plan from the CRM — the top five things worth doing this quarter — and edit it where your judgment beats the draft. At the door, the first ten minutes are the plan: what’s changed, what’s on the wish list, “I noticed you don’t have pest on recurring — want a quote?” Then about thirty minutes of maintenance with Firef