The Licensed Insurance Customer Service Representative plays a vital role in supporting clients across various insurance product lines including Property & Casualty, Life, and Health Insurance. Operating within a small team, this role involves high daily customer interaction, utilizing specialized insurance software and custom in-house systems to provide exceptional service and ensure compliance.

Responsibilities

• Support clients with policy information and updates
• Assist with claims processing and related inquiries
• Respond promptly to customer questions and concerns
• Manage customer accounts and maintain accurate records
• Resolve issues efficiently while ensuring compliance adherence
• Document communications and maintain thorough case files
• Facilitate clear and professional communication with customers

Preferred Qualifications

• Entry-level experience in insurance customer service
• High School Diploma or equivalent

State Farm Insurance