Reports To: Property Manager

The Assistant Property Manager supports the Property Manager in the overall operation, performance, and success of the assigned apartment community. This position assists with daily property operations, resident relations, leasing activities, administrative functions, compliance, and team coordination. The Assistant Property Manager serves as a key support role to ensure the property maintains high standards of customer service, occupancy, resident satisfaction, operational efficiency, and company expectations.

The Assistant Property Manager must demonstrate strong organizational skills, attention to detail, professionalism, and the ability to effectively communicate with residents, prospects, vendors, and team members. This position assists in achieving property goals while providing exceptional service and maintaining a positive living environment for residents.

• Assist the Property Manager with the overall daily operations of the property.
• Support the implementation and execution of company policies, procedures, and operational standards.
• Assist with maintaining accurate property records, reports, files, and documentation.
• Assist with reviewing property performance metrics and identifying areas requiring attention.
• Support property inspections, audits, and compliance reviews.
• Assist with preparation of operational reports, weekly updates, and required documentation.
• Maintain confidentiality of resident, employee, and company information.
• Assist with ensuring compliance with applicable federal, state, and local housing regulations, including Fair Housing requirements.

• Assist with leasing activities to achieve occupancy and revenue goals.
• Respond to leasing inquiries, schedule tours, and provide prospective residents with information regarding available homes, amenities, pricing, and community features.
• Conduct property tours and effectively communicate the benefits of the community.
• Assist with processing rental applications, screening documentation, and lease preparation.
• Assist with move-in and move-out processes to ensure a positive resident experience.
• Maintain accurate leasing records and follow up with prospects.
• Assist with resident retention efforts, renewal processes, and community engagement initiatives.
• Support marketing efforts, including outreach, advertising, and maintaining property presentation standards.

• Provide exceptional customer service to current and prospective residents.
• Respond promptly and professionally to resident concerns, questions, and requests.
• Assist with resolving resident issues while maintaining a customer-focused approach.
• Promote positive resident relationships and community satisfaction.
• Assist with resident events and engagement activities.
• Maintain a professional and welcoming office environment.

• Assist with monitoring resident accounts, delinquency, and outstanding balances.
• Communicate with residents regarding account balances, payment expectations, and lease obligations.
• Assist with collection efforts while maintaining professionalism and compliance with applicable laws.
• Assist with reviewing financial reports and identifying discrepancies or concerns.
• Process resident payments and administrative transactions according to company procedures.
• Assist with maintaining accurate records related to revenue, expenses, and property operations.

• Communicate and coordinate with maintenance team members regarding resident needs, work orders, and property priorities.
• Assist with monitoring completion of service requests and resident satisfaction.
• Participate in property inspections to ensure homes, amenities, and common areas meet company standards.
• Assist with preparation and coordination of move-in ready apartments.
• Report safety concerns, maintenance issues, or property deficiencies to appropriate team members.
• Assist in maintaining curb appeal and overall property appearance.

• Provide guidance and support to leasing and administrative team members as directed by the Property Manager.
• Assist with training and onboarding of new employees when requested.
• Help promote teamwork, accountability, and a positive workplace culture.
• Serve as a role model by demonstrating professionalism,