The Opportunity

We are seeking a Revenue Cycle Operations Analyst to provide hands-on analytical and operational support for our health system client engagements.

This role goes beyond coordination. You will work directly within client electronic health record and practice management systems to audit vendor activity, review account-level details, analyze revenue cycle performance, and translate complex data into clear, actionable recommendations.

You will use your understanding of the full revenue cycle—including patient access, charge capture, coding, billing, payment posting, denials, accounts receivable, and collections—to evaluate performance across multiple functions rather than focusing on only one area.

Working closely with the Senior Vendor Manager, Healthcare Revenue Cycle, you will support vendor oversight, strategic client projects, payment reconciliation, performance reporting, EHR transitions, and process improvement initiatives.

How You Will Make an Impact

In this role, you will help clients and internal leaders understand what is working, where performance gaps exist, and what actions are needed to improve revenue cycle outcomes.

Your work will directly support:

• Improved vendor accountability and performance
• More accurate billing, coding, and payment posting
• Stronger denial prevention and resolution
• Identification of underpayments and revenue leakage
• Accurate month-end reconciliation
• Better visibility into revenue cycle performance
• More effective workflows, controls, and operational processes

What You Will Do

Vendor Auditing and EHR Oversight

• Audit vendor work within client EHR and practice management systems, including Epic, Cerner, athenahealth, eClinicalWorks, Meditech, STAR, and Paragon.
• Validate billing, coding, payment posting, documentation, follow-up, and account-resolution activity.
• Review account-level details to identify workflow gaps, errors, missed follow-up, and process improvement opportunities.
• Monitor vendor performance against service-level agreements and assigned responsibilities.
• Track open items, escalations, and corrective actions through resolution.
• Support EHR, clearinghouse, and payer portal access provisioning.
• Assist with EHR transitions, system conversions, and go-live readiness activities.

Reporting and Performance Analytics

• Pull and analyze accounts receivable, collections, denial, aging, liquidation, and payment reports.
• Build and maintain dashboards and trackers for key revenue cycle performance indicators.
• Monitor metrics such as days in accounts receivable, denial rate, first-pass yield, cash collections, write-offs, liquidation, and cash-posting variance.
• Analyze denial trends, identify root causes, and support corrective action plans.
• Monitor payer reimbursement performance against contract terms and fee schedules.
• Assist with identifying underpayments, payment variances, and reimbursement trends.
• Translate data into clear recommendations for leadership, clients, and vendors.

Payment Posting and Reconciliation

• Monitor payment posting activity across markets and legacy systems.
• Complete month-end payment-posting reconciliation and investigate outstanding variances.
• Research aging, unexplained, or unresolved items.
• Support bank, cash, deposit, and payment reconciliation processes.
• Help ensure financial activity is accurately recorded and fully reconciled.

Client and Project Support

• Support strategic revenue cycle projects and initiatives for health system clients.
• Respond to client and vendor questions, escalations, and operational needs.
• Participate in recurring client, vendor, reconciliation, and performance meetings.
• Prepare agendas, meeting materials, status updates, notes, and follow-up items.
• Communicate project progress, performance findings, risks, and recommendations to stakeholders.

Process Improvement and Documentation

• Identify workflow, reporting, and operational improvement opportunities.
• Recommend practical solutions that improve efficiency, compliance, vendor performance, and revenue outcomes.
• Support system enhancements and the introduction of new technology or processes.
• Assist with developing and maintaining controls within assigned area