We are looking for a skilled and motivated professional to join our Housing Services team as an Eligibility Supervisor. This role is ideal for someone who thrives in a fast-paced, compliance-driven environment and is passionate about developing staff, ensuring accuracy, and delivering high-quality service to applicants and residents.

If you’re energized by coaching others, improving processes, and ensuring programs run efficiently and compliantly, this is your opportunity to make a meaningful impact.

What’s in It for You?

• A leadership role that directly impacts housing access, program compliance, and team success
• Opportunity to mentor staff and improve critical systems and processes
• Work that supports individuals and families across our communities

Competitive salary and benefits package;

• Compensation: $33.65 – $37.26 per hour (DOE)
• Medical plans offered through the Federal Employee Health Benefits (FEHB) Program
• Employer-paid Dental and Vision coverage
• Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Generous Paid Time Off (PTO) Accrual & Paid Holidays
• State of Alaska PERS/SBS Retirement
• Plus many other supplemental insurance offerings

What You’ll Be Doing:

As the Eligibility Supervisor, you’ll oversee the daily work of Eligibility Specialists and ensure the accurate, timely, and compliant processing of applicant and resident eligibility across multiple housing programs.

Supervision & Staff Development

• Supervise, coach, and mentor Eligibility Specialists
• Lead recruitment, onboarding, and training efforts
• Monitor workload, productivity, and customer service delivery
• Conduct performance evaluations and support staff development

Program Oversight & Compliance

• Oversee initial, interim, and annual certifications to ensure accuracy and timeliness
• Review and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirements
• Conduct quality control audits to maintain high standards and reduce errors
• Interpret regulations and guide staff through complex eligibility scenarios

Operations & Process Improvement

• Manage waitlists and eligibility tracking systems
• Identify workflow inefficiencies and implement improvements
• Support updates to policies, procedures, and training materials
• Collaborate with Property Management and Operations teams to resolve compliance issues

Customer Experience & Problem Solving

• Support staff in resolving complex or escalated applicant and resident concerns
• Use conflict resolution and de-escalation techniques to achieve positive outcomes
• Promote a professional, respectful, and customer-focused environment

What We’re Looking For:

We’re seeking a confident and detail-oriented leader who brings strong regulatory knowledge, analytical thinking, and a passion for team development.

You’ll be successful in this role if you:

• Are highly organized and able to manage competing priorities
• Communicate clearly and effectively across teams and with customers
• Have strong problem-solving and analytical skills
• Can interpret and apply complex housing program regulations
• Are committed to accuracy, compliance, and continuous improvement

The Basics

• Bachelor’s degree in business, accounting, housing, or related field preferred
• Minimum of 6 years of experience applying HUD, LIHTC, NAHASDA, or similar program regulations
• Minimum of 2 years of supervisory experience required
• Certification in two (2) or more of the following: Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers).
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Valid Alaska Driver’s License required

Who We Are:

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We ar