The Inside Sales Representative is responsible for supporting business growth by managing inbound and outbound sales activities, processing customer orders, generating new business opportunities, and building strong customer relationships. This role partners closely with the Outside Sales Manager and branch operations team to provide exceptional customer service while expanding the customer base and increasing sales within the construction and building materials industry.

Responsibilities

- Respond to customer inquiries via phone, email, and other communication channels. 

· Conduct outbound prospecting and cold calling to identify and develop new business opportunities. 

· Partner closely with the Outside Sales Manager to support territory growth, customer retention, and sales initiatives. 

·  Identify, qualify, and develop new customers while maintaining strong relationships with existing

· accounts. 

· Provide product recommendations and technical support based on customer needs. 

· Process customer orders accurately and efficiently. 

· Track customer orders and shipments while providing timely updates. 

·  Coordinate with operations and logistics teams to ensure timely deliveries and customer satisfaction. 

· Resolve customer questions and issues professionally and promptly. 

· Maintain accurate customer, sales, and activity records through data entry in company systems. 

· Meet or exceed individual and team sales goals. 

· Collaborate with branch operations and sales teams to improve customer experience and internal processes. 

· Assist with additional administrative and sales support duties as needed.

Requirements

• Previous experience in inside sales, customer service, sales support, or a related field preferred. 
• Comfortable making outbound cold calls and proactively generating new business. 
• Excellent communication, interpersonal, and relationship-building skills. 
• Strong organizational skills with exceptional attention to detail. 
• Ability to multitask and thrive in a fast-paced environment. 
• Strong computer skills with the ability to quickly learn internal software systems. 
• Strong problem-solving skills and a customer-focused mindset. 
• Ability to work independently while contributing to a collaborative team environment. 
• Experience in building materials, manufacturing, distribution, construction, roofing, rainware, gutters, or related industries preferred. 
• Knowledge of logistics, inventory coordination, order fulfillment, and distribution processes is highly preferred. 

Why Join Spectra?

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.