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Supply Fulfillment Clerk & Customer Experience Agent
Kelly Office Solutions is seeking a detail-oriented and customer-focused Supply Fulfillment Clerk & Service Dispatcher to join our team. This role is essential in ensuring timely supply fulfillment and responsive service dispatching while maintaining a high level of customer satisfaction.
Supply Order Processing & Fulfillment
· Answer incoming customer supply requests via phone, email, and automated alerts
· Process and enter orders accurately into company systems
· Verify equipment, contract eligibility, and supply requirements
· Coordinate order fulfillment with warehouse staff
· Monitor orders and ensure timely delivery
· Communicate order status updates to customers
· Prevent duplicate shipments by reviewing order history
Service Dispatching
· Answer incoming service calls and create service tickets
· Document equipment issues and customer details accurately
· Dispatch technicians based on urgency and availability
· Monitor open calls to ensure timely completion
· Communicate updates between technicians and customers
Customer Service
· Respond to customer inquiries related to supplies and service
· Resolve issues promptly and professionally
· Escalate unresolved issues when necessary
· Deliver a high level of customer satisfaction
Kelly Office Solutions is a locally owned and operated business technology and workplace solutions provider, headquartered in Winston‐Salem, North Carolina, and serving organizations across North Carolina and beyond since 1947. For nearly eight decades, Kelly Office Solutions has built its reputation on expertise, integrity, responsiveness, and long‐term customer relationships, helping businesses operate more efficiently through technology, services, and support.