About the job

Whataburger Family: Who we are

People make the difference at Whataburger—Family Members take pride in their work, take care of each other, and love serving our customers. At Whataburger, you will work for a brand and legacy that fills you with pride, on a team that cares about helping you learn and grow and belong to a family that loves winning together. Join the Whataburger Family and we’ll work together to instill values and skills that will serve you well no matter where your journey leads you.

Restaurant High Performing Teams: How we deliver Family Member Experience, Operations Excellence, and Customer Experience

Restaurant High Performing Teams, (RHPT), are groups of Family Members who share a common vision, goal, and approach to work. They collaborate, challenge, and hold each other accountable to deliver the Whataburger experience to each other and our customers using the six Restaurant High Performing Team Characteristics; Coaching, Communication, Engagement, Empowerment, Recruiting, and Rewards and Recognition.

Operating Partner: How you bring value

At Whataburger, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Manager. Operating Partners are coaches and mentors who provide development opportunities for their teams. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business."

Responsibilities

• Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger Core Values and Guiding Principles; inspires people and celebrates the team
• Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes
• Models High Performing Team behaviors and foster relationships through open and honest communications, coaching, and engagement
• Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions
• Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards
• Demonstrates ownership for growing Managers' and Team Leaders' capabilities by creating tailored development plans and establishing effective feedback mechanisms
• Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members
• Coaches and encourages Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance
• Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories
• Identifies Managers, Team Leaders and Team Members with potential to progress to the next level
• Works with the Family Member to develop the necessary skills and behaviors to be considered for promotion
• Evaluates progress and provides feedback
• Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant
• Participates in inter-restaurant collaboration through sharing best practices, individual perspectives and supporting other restaurants in area
• Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams
• Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant
• Recognize when customer preferences are changing and adjust service delivery to meet customer demands
• Works with Managers and the Area Manager to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence
• Develops the bu