We are looking for an individual to meet an immediate need in our office, and to quickly become a valued member of our team. Teamwork and Patient / Customer Service are our goals! ***COMPETITIVE SALARY AND BENEFITS****

Working Hours are 8:00am - 4:30pm, no overtime requirements

Position purpose

Schedule patients for office visit and procedure appointments. Check In and Check Out patient for their appointments in real time. Answer and document simple questions from patients and staff, documenting and sending messages to appropriate staff for higher level questions or concerns.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain physicians’ schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• View patient visit notes, identifying problems &diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• Check In/Out patients for their visits with providers
• May include recall scheduling
• Assist with high call volume when not performing other duties
• Take triage call messages for medical staff
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required (a must!)
• Experience working in a medical office is preferred
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education: High school diploma or equivalent

Experience: 2 years of prior medical scheduling is preferred

Requirements for Level I Status:

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment: This job operates in professional office environments.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 15pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMPENSATION & BENEFITS:

Digestive Health Management/GI Alliance is an Equal Employment Opportunity employer. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation package and future growth opportunities within the company. For full-time employees, we offer an extensive benefits package including medical, dental, vision benefits, basic and optional life insurance, short and long term disability, flexible spending accounts, health savings account, 401(k) with company match and discretionary profit sharing, paid holidays, vacation, sick time, a competitive salary and an enjoyable work environment.