Position Purpose:
The Client Financial Coordinator serves as the first on-site point of contact for patient financial services. This position is responsible for coordinating and/or scheduling financial consultation appointments, collecting payments from walk-ins, obtaining insurance information, prescreening clients for self-pay, insurance or Medicaid program, and providing outstanding customer service. This position is also responsible for coordinating and performing all of the administrative/support tasks for the finance department.

• The Client Financial Coordinator provides exceptional service to internal clients through maintaining a consistent professional and approachable demeanor and taking responsibility for seeking solutions to problems.
• The Client Financial Coordinator will assist with business and operational functions of the company related to the process of client billings and accounts receivable management.
• The Client Financial Coordinator will provide support in all non-clinical aspects of intakes, obtaining client information, clarifying and verifying details of insurance, completing paperwork and/or payment plans.

PERFORMANCE EXPECTATIONS:
In performance of their respective tasks and duties all employees of Turning Point Recovery Center Inc. are expected to conform to the following:
• Uphold all principles of confidentiality to the fullest extent.
• Adhere to all professional and ethical behavior standards of the healthcare industry.
• Interact in an honest, trustworthy and respectful manner with participants, employees, visitors and vendors.
• Comply with Turning Point Recovery Center’s policies and procedures.
• Ability to stay focused and works in an error-free role.
• Maintain a current insurable driver’s license
POSITION PURPOSE
The Client Financial Coordinator serves as the first on-site point of contact for patient financial services. This position is responsible for coordinating and/or scheduling financial consultation appointments, collecting payments from walk-ins, obtaining insurance information, prescreening clients for self-pay, insurance or Medicaid program, and providing outstanding customer service. This position is also responsible for coordinating and performing all of the administrative/support tasks for the finance department.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES:

1. Outstanding listening, communication, problem-solving and research skills.
2. Polished professional with good interpersonal, grammatical, spelling, proofreading, telephone etiquette, and social skills. Professional presentation/appearance/demeanor.
3. Strong customer service experience demonstrating compassion and concern.
4. Ability to use diplomacy and handle sensitive and confidential matters discreetly, exhibiting honesty, integrity, discretion, and sound judgment at all times.
5. Good organizational, problem-solving, and analytical skills; able to manage priorities, projects, and workflow.
6. Ability to deal effectively with a diversity of individuals at all organizational levels.
7. Attention to detail, with a commitment to excellence and high standards.
8. Ability to work well under pressure and multi-task routinely.
9. Knowledge of general office concepts, practices, and procedures.
10. Ability to work on projects with general direction and minimal guidance, managing multiple priorities through to completion in a timely manner.
11. Proactive, motivated, and focused team-player attitude, self-sufficient, and prepared to go “above and beyond” on a regular basis.
12. Creative, innovative individual who works well in a fast paced environment.
13. Performs accurate client invoicing for all client receivables through the use of Quick Books.
14. Go over client finances and have signed financial agreements on all active clients.
15. Set up payment plans when applicable.
16. Send monthly invoices of clients with a balance.
17. Ongoing process on working delinquent accounts.
18. Client refunds will be processed with a written completed request form. Then given to controller for check to be processed.
19. Verify that transactions comply with financial policies and procedures.
20. Daily check deposit log to see if deposits to Quick Books are needed.
21. Receives incoming client calls pertaining to client financials. If the call includes insurance benefits then an email will be send to the biller with information attained.
22. Calls insurance companies to verify benefits when necessary.
23. Backs up the reception office and also a backup for admissio