Are you an experienced retail leader with a passion for luxury fashion, styling women and delivering unforgettable shopping experiences? VERVE is seeking an experienced and dynamic Store Manager to spearhead operations at our curated women's fashion store located in Carmel's "it" location at City Center within the The Hotel Carmichael expansion. VERVE anchors the new Wren building.

As the face of our brand, you will combine your expertise in retail management, your knowledge of high-end fashion brands, eye for styling a variety of women, and your dedication to exceptional customer service to make VERVE Indiana's premier shopping destination. You’ll oversee all aspects of the store's operations, including sales performance, staff development, inventory control, event management, community engagement, marketing, and customer relations.

If you are a detail-oriented, proactive leader who thrives in a fast-paced luxury retail environment, we invite you to join us and be part of something extraordinary.

Key Responsibilities:

Leadership & Team Management

• Recruit, onboard, and train a team of highly skilled and motivated sales associates.
• Foster a collaborative and positive work culture to drive employee satisfaction and retention.
• Set clear expectations, manage schedules effectively, and ensure optimal team coverage.
• Develop and implement staff sales incentive programs to motivate the team, drive performance, and reward excellence.
• Conduct regular performance reviews, coaching sessions, and training programs to maintain high standards of professionalism.
• Act as a role model, exemplifying the elegance, sophistication, and customer-focused values of the VERVE brand.
  

Sales & Customer Service

• Drive sales performance by setting and achieving ambitious revenue goals.
• Ensure an elevated, personalized shopping experience that embodies luxury retail.
• Develop relationships with VIP clientele, providing bespoke services to exceed their expectations.
• Resolve customer concerns promptly, maintaining discretion and professionalism to preserve the brand’s image.
• Maintain a deep understanding of current fashion trends and incorporate them into client interactions and styling recommendations.
  

Inventory Management & Merchandising

• Oversee all aspects of inventory, including ordering, receiving, stock control, and audits.
• Develop and implement merchandising strategies to highlight key collections, seasonal trends, and promotional campaigns.
• Monitor sales trends to optimize product assortment and placement, ensuring alignment with customer preferences.
• Execute visual merchandising plans that create an inviting, luxurious, and visually stunning store environment complimenting our sophisticated interior design.

Marketing, Community Engagement & Events

• Collaborate with the marketing team to design and execute local marketing campaigns, social media strategies, and digital content.
• Serve as a brand ambassador within the community by representing VERVE at city events, hotel gatherings, business association meetings, and social networking groups.
• Plan and host impactful store events, including fashion shows, trunk shows, charitable partnerships, designer pop-ups, and VIP private appointments.
• Cultivate relationships with local influencers, stylists, and clientele to build brand awareness and loyalty.
• Actively support and participate in philanthropic efforts and community outreach that align with the store’s values.
• Coordinate collaborations with nearby businesses, hotels, and organizations to cross-promote and elevate brand visibility.
• Oversee and maintain the store’s website presence, ensuring product listings, images, and promotional content are accurate and up to date.
• Coordinate and manage online order fulfillment, ensuring timely, a