WF
POSITION DESCRIPTION
Title: Bi-Lingual Mortgage Loan Processor
The Bi-Lingual Mortgage Loan Processor plays a crucial role in processing a diverse range of first, second, and ITIN mortgage loan products, catering specifically to the unique financial needs and goals of WEOKIE members and non-members. Fluent in both English and Spanish, they provide expert guidance, ensuring exceptional service that turns clients into raving fans.
1)Regular attendance in the work site.
2)Responsible for collecting/reviewing/ and uploading all required documents for first, second, and ITIN mortgage loans and processing in a timely manner.
3)Verify and examine all documents and information input into the Loan Origination System for accuracy and compliance.
4)Communicate with all parties involved concerning required documents, loan milestones, loan conditions, etc.
5)Responsible for ordering and reviewing all third party items such as appraisals, title commitments, flood determination, evidence of insurance, verification of employment, and verification of income.
6)Required to effectively manage processing pipeline and give weekly updates to all parties involved in the transaction.
IDENTIFYING INFORMATION
BASIC FUNCTION
MAJOR ACTIVITIES
7)Ensures all QC and underwriting conditions have been resolved prior to loan closing.
8)Responsible for delivery of completed processing files to the closing team within 5 business days.
9)Assists with scheduling and coordination of closings with borrower, agents, and title providers as needed.
10)Participates in regular coaching and performance evaluations.
11)Reports any issues to leadership to ensure member impact is minimal and risk mitigation.
12)Learns and uses various in-house technical systems and programs to streamline the process and reporting requirements. Documents all efforts in assurance to members’ loan closings.
13)Maintains an active knowledge base of all loan products and an understanding of the qualifications required for each applicant. Maintains knowledge of and adherence to loan level compliance and regulatory requirements.
14)Maintain individual mortgage licensing (NMLS) and continuing education requirements to comply with federal and state guidelines relative to the position. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
1)Superior levels of service and attention provided to credit union members and mortgage operations team.
2)Activities, reports, training, and projects completed in a timely and detail‐oriented manner.
3)Activities are conducted in an efficient and generally error free manner.
4)Applicable federal, state and corporate licensing and compliance regulations are adhered to on a consistent basis.
5)Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.
A.Specialized or Technical Knowledge and Skills: The Bi-Lingual Mortgage Loan Processor possesses the following knowledge and skills:
1)High School diploma or equivalent is required.
2)Demonstrate ability to analyze credit reports, automated underwriting decisions, title
CRITICAL RESULTS
QUALIFICATIONS
commitments, purchase agreements, and other mortgage related documents including the preparation of mortgage disclosure packages.
3)Demonstrate ability to learn and use the necessary software to complete job functions, especially mortgage loan origination processing systems, along with third party websites.
4)Knowledge of conventional and FannieMae loan products and guidelines
5)Excellent Phone etiquette.
6)Demonstrate ability to learn and adhere to federal and state regulations/laws as they pertain to mortgage lending.
7)Maintain all required NMLS and SAFE Act licensing requirements including:
a)Annual attestation and NMLS account review
b)
Compliance with all internal SAFE Act Audits
c)Minimum of one SAFE Act training course per year
8)Proficiency with Microsoft Office and Email.
B.Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful.
1)Core Competencies: Core Competencies are consistent for all positions across the organization are aligned with Weokie Federal Credit Union’s Core Values.
a)Member focus (internal and external: Builds members confidence, is committed to increasing members satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to memb