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Member Services Representative

Western Indiana Credit Union
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United States
Aug 13, 2026
Customer Service Finance Insurance

Job Description

Job Description

The Member Services Representative plays a crucial role in providing frontline support and engagement for our members. Working within a small team and reporting directly to a supervisor, this position involves processing information, resolving member issues, and fostering positive member interactions without any travel requirements.

 

Responsibilities

  • Process member information accurately and efficiently
  • Resolve member issues with effective problem-solving skills
  • Engage directly with members to ensure a positive experience
  • Communicate clearly and professionally with members and team
  • Manage time effectively to handle multiple member requests

 

Required Qualifications

  • Minimum 3 years of customer service experience
  • High school diploma or equivalent
  • Strong communication skills
  • Proven problem-solving abilities
  • Effective time management skills
\nCompany Description

Financial Institution. Credit Union.

Company Description

Financial Institution. Credit Union.
About Western Indiana Credit Union
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