Job Title: Client Services & Operations Coordinator

Location: Hybrid (4 days in-office, 1 remote day per week)

Schedule: Monday–Friday + every other weekend (occasional additional weekend meetings)Training: In-office training required daily (Monday–Friday) for the first 4 weeks 10am-7pm

Position Overview

We are seeking a highly organized, professional, and customer-focused Client Services & Operations Coordinator to join our growing team. This role plays a key part in converting inbound leads, managing client communications, maintaining CRM systems, and supporting company performance through reporting and metric tracking. The ideal candidate thrives in a structured, fast-paced environment and is confident handling both sales inquiries and customer service concerns. Outside office visit job sites.

Key Responsibilities

• Answer inbound phone calls from prospective clients (leads) in a professional and timely manner
• Provide accurate service quotes and convert inquiries into booked appointments
• Manage and maintain CRM system with detailed and accurate client records
• Handle client cancellations and rescheduling efficiently
• Manage customer service calls, including resolving complaints with professionalism and urgency
• Participate in weekly team meetings and occasional weekend meetings
• Prepare business reports and assist with company performance reporting
• Track and report key performance metrics (KPIs)
• Support overall office operations and process improvements

Schedule Requirements

• Monday through Friday schedule
• 4 days per week in-office, 1 remote workday
• Required to complete 4 weeks of full-time, in-office training (Monday–Friday)
• Must work every other weekend
• Must be available for occasional weekend meetings

Qualifications

• High school diploma required
• Strong verbal communication and customer service skills
• Experience handling inbound calls and providing quotes is preferred
• Comfortable working with CRM systems and performance tracking tools
• Strong attention to detail and organizational skills
• Ability to handle high-pressure situations and resolve customer concerns effectively
• Reliable, accountable, and team-oriented

What We’re Looking For

• A confident communicator who can turn leads into booked clients
• A solution-oriented professional who handles complaints with care and composure
• Someone who values structure, accountability, and measurable performance goals
• A team player committed to growth and continuous improvement

Pay: $21.00 - $22.00 per hour

Benefits:

• Work from home

Application Question(s):

• This position requires sending quotes, speaking to leads, and staying organized. Which of these tasks do you feel strongly in, and why?

Language:

• Spanish (Required)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Whittier, CA 90602 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person