Grand Rapids State Bank is seeking a Teller to provide customers with services for a variety of routine banking transactions, including deposits, withdrawals, certificates of deposit, etc.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty listed below:

Process transactions for customers

• Evaluate customer needs and process transactions accurately, promptly and courteously
• Verify all cash that is deposited, exchanged or disbursed
• Verify identity of all customers before providing account or balance information or disbursing cash
• Maintain accurate customer records
• Process night and drop off deposits
• Thoroughly understand and adhere to the Bank's customer service expectations
• Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts and certificates of deposit
• Operate and balance coin machine

Seek opportunities to provide additional bank services to all customers

• Develop professional and friendly relationships with customers
• Initiate sales or referrals by identifying customer needs and recommending appropriate products and services
• Learn bank products and services to properly direct customers to appropriate department or bank representative
• Provide customers with updated information and/or brochures
• Refer an average of at least six customers per month to other departments for services and products

Maintain cash drawer following bank policy

• Balance drawer regularly and show all work on tape
• Conduct end of day balancing of cash drawer to ensure accuracy of all transactions
• Maintain adequate cash and coin supply
• Verify all cash bought and sold to vault
• Investigate and resolve drawer offages

Perform other duties as directed by management

Education Requirements: High school diploma or equivalent

Minimum Experience: At least two years of exceptional customer service experience in non-banking environment or one year of exceptional customer service in a banking environment