POSITION OVERVIEW:

Performs service duties and coordinates activities of maintenance staff to ensure all upkeep, repair and inventory of the property is completed in an efficient and effective manner.

DUTIES AND RESPONSIBILITIES:

MLDC team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

FINANCIAL

·       Works with Community Director to determine maintenance budget

·       Submits all vendor/contractor invoices to Community Director for approval and submission to the Accountant

PERSONNEL/SUPERVISORY

·       Works with Community Director to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned property. This includes pre-employment interview process; new employee on-boarding/indoctrination; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning

·       Provide leadership to their team by modeling, communicating and protecting MLDC’s  reputation

·       Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan

·       Schedule & direct supervision of all in-house and/or vendor work

ADMINISTRATIVE/OFFICE

·       Meet daily with Community Director to communicate & manage the workflow of all service requests, make readies and special projects.

·       Organize & manage the maintenance shop inventory of equipment/supplies & report to the Community Director with needs.

·       Schedule product review appointments to avoid “drop-in” sales calls

·       Organize & file appropriate reports, leases and paperwork daily

·       Attend company meetings when requested

·       Manage work-order log book

·       Manage make-ready check lists

·       always Maintain an up-to-date Material Safety Data Sheet Manual

MAINTENANCE & SAFETY

·       Ensure that the appearance and physical aspects of the property exceed MLDC’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Director as needed

·       Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee

·       Accompany outside vendors on service request calls for occupied apartments when necessary.

·       Interpret company policies to workers and enforces safety regulations

·       Schedule & perform all preventative maintenance as well as “special projects” list

RESIDENT RELATIONS

·       Accepts service requests from residents and delegates to maintenance staff for prompt processing

·       Maintain positive customer service and “can do” attitude at all times

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

·       3-5 years of related experience & training required

·       Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged