Job Description:

·          Design for Serviceability (DfS) in Surgical Robotics

·          Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.

·          Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).

·          Conduct serviceability FMEAs and validate service life cycle.

·          Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.

·          Specify and validate built-in diagnostics, and telemetry.

·          Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.

·          Plan and execute verification protocols.

·          Field Service Workflow

·          Design service workflows that minimize disruption.

·          Service readiness for new robotic platforms prior to commercial launch.

·          Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.

·          Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.

·          Customer Experience

·          Capture Voice of Field Service Engineer and support agents to inform service design—prioritizing speed, clarity, and confidence.

·          Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.

·          Regulatory, Reliability & Compliance

·          Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.

·          Support post-market surveillance and feed reliability insights into product and service roadmaps.

Skills

Qualifications Required

·        Familiarity with FDA regulations, ISO 13485, and IEC standards.

·        Technical writing skills for service manuals.

·        Project management experience.

·        Ability to communicate technically with team members.

Preferred

·        Experience with DfS, DHF, and FMEA.

·        Lean Six Sigma or equivalent continuous improvement certification.

·        Knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.

·        Experience in process development.

·        Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.

·        Experience with the proper use of common inspection tools, test equipment, and visual standards.

Core Competencies

·        Systems Thinking & Cross-Functional Collaboration