Job Description
We are seeking an administrative professional that is very familiar with the Houston area who will receive all incoming service calls, establish/maintain relationships with customers and schedule our Field Service Technicians for onsite service. Must be comfortable working in a repair shop environment in NW Houston.

What are the day-to-day responsibilities?

Greet and assist onsite guests

Manage time effectively

Provide exceptional 5-star customer service for all inbound and outbound calls using friendly and confident tone of voice always maintaining customer focus.

Regularly monitor the dispatch board and assign technician workloads based on skill-set and geographical location. Keep up with technician locations as well as upcoming assigned jobs.

Effectively use Maps, such as Google Maps, to help navigate both customers and techs.

Maintain up-to-date customer records, files, and correspondence.

Maintain on-call schedule for technicians.

Draft correspondence and other necessary documents

Input customer invoices, follow up with calls and email effectively

Other duties as assigned

What we look for:

Previous experience in office administration, customer support and dispatching support are beneficial.

A self-starter with the ability to prioritize and multitask

"All hands on deck" mentality - a real team player

Demonstrated communication and interpersonal skills

Excellent written and verbal communication skills

Knowledge of, or the ability to learn company product lines, services, policies, and procedures

Working knowledge of Microsoft Office applications, particularly Word & Excel

Strong attention to detail

Strong organizational skills

P21 experience is a plus.

Bi-lingual a plus.

What we offer our team members:

• Competitive Compensation
• 40 hours per week
• Uniform allowance
• 401K Retirement Plan
• Medical, Dental & Vision Insurance
• Paid Holidays
• Paid Time Off
• Cell phone reimbursement
• Training provided and solid support network

Hose Tech USA is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.

Job Type: Full-time, on site

Pay: $17.00 - $21.00 per hour

Hose Tech USA is celebrating 26 years as the leader in onsite services and industrial and hydraulic hose products with eight locations in Texas.