Job Title: Residential Plumber

Classification: Non-exempt (Hourly)

Reports To: General Manager

Date of Revision: February 2025

Summary: At High Priority Plumbing and Services, Inc., we specialize in providing exceptional residential and select commercial plumbing solutions. Our expert team of plumbers is dedicated to installing, repairing, and maintaining a wide range of plumbing systems, fixtures, and appliances with precision and care. We pride ourselves on delivering outstanding customer service by ensuring clear communication between our clients, dispatch team, and billing department. Every member of our team is committed to offering accurate cost estimates and creating an experience that exceeds customer expectations. A person in this position will possess excellent communication skills, both in person and over the phone, able to engage with customers professionally and clearly to explain issues, provide accurate cost estimates, and offer solutions.

Supervisory Responsibilities: Occasionally oversee, guide, and mentor Plumber Apprentices/Helpers on job sites, providing direction and support to ensure quality workmanship and adherence to safety standards.

Duties/Responsibilities:

• Diagnose and repair plumbing issues, including leaks, clogs, water heaters, fixtures, and more.
• Perform routine maintenance and service calls for residential and commercial plumbing systems.
• Utilize Service Titan to receive dispatches, manage work orders, document job details, and process payments.
• Maintain accurate records of inventory and restock service van as needed.
• Provide exceptional customer service by explaining repair options and pricing clearly.
• Ensure compliance with local plumbing codes and safety regulations.
• Collaborate with the dispatch team to optimize scheduling and minimize downtime.
• Conduct thorough inspections to identify potential plumbing problems before they become major issues.
• Install plumbing systems and fixtures when necessary.

Knowledge, Skills and Abilities:

• Proven experience as a service plumber with strong diagnostic and repair skills.
• Ability to work independently and efficiently manage daily service calls.
• Familiarity with Service Titan dispatch software or similar service management platforms (training available).
• Strong communication and customer service skills.
• Ability to lift and carry plumbing equipment and tools
• Must be reliable, punctual, and detail-oriented.

Required Education and Experience:

• 2 or more years plumbing experience required
• Valid driver's license with a clean driving record (company van provided for work use only)
• Must be able to pass a drug test

Preferred Education and Experience:

• Journeyman or Master Plumber license preferred

Additional Eligibility Qualifications:

Compensation: $25.00 to $35.00 hourly, dependent upon experience

Benefits:

• Medical, Dental, and Vision Insurance
• PTO and 401(k) with company match
• Weekly pay via direct deposit
• Take-home company van (gas and maintenance covered)
• Company-provided tablet for dispatch and job management
• Competitive pay with performance-based incentives
• Ongoing training and career growth opportunities

Physical Activity: Climbing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motion

Physical Requirements: Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Visual Acuity Requirements: The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm’s reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

Working Conditions: The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. The worker is subject to outside environmental conditions. No effective protection from the weather. The worker is subject to both environmental conditions. Activities occur inside and outside. The worker is subject to extreme cold. Tempera