Network Solutions Engineer

Vicom - Virginia Integrated Communication – Virginia Beach, VA

Department: UCC/IT

Reports to:  Director of UCC/IT – Virginia Beach/Richmond, VA

The Network Solutions Engineer contributes across the entire customer lifecycle, providing technical expertise during pre-sale design, presentation, and solution development, as well as post-sale deployment and advanced support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and responding to customer inquiries. The engineer supports complex network infrastructure solutions including multi-region WAN, on-premise and cloud environments, IoT ecosystems, and key IT components such as firewalls, routing, switching, wireless, and virtual or physical servers along with vendor-specific technologies and UCC cloud platforms for voice, video, and collaboration. Responsibilities also extend to Microsoft systems, Office 365, and cybersecurity solutions for managed services customers.

Across all phases of engagement, the Network Solutions Engineer produces detailed technical documentation as required (e.g., structured cabling designs, MDF/IDF layouts, rack elevations, and full technical drawings), while also contributing to the integrity and ongoing design of internal network systems. Through a combination of remote tools and onsite work, the engineer ensures that approved solutions are effectively implemented, operate reliably, and continue to evolve to meet changing customer requirements.

Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.

Essential Duties and Responsibilities:

These key duties and responsibilities support network solutions engineering needs and requirements for both pre-sale and post-sale activities.

• Design and deliver network infrastructure solutions that are technically sound, resilient, operationally supportable, and aligned with customer requirements.
• Perform analysis and provide recommendations on legacy network design, installation, and modernization opportunities.
• Assist in analyzing, evaluating, and recommending new network hardware, software, and communications technologies for applicability and compatibility.
• Design and support virtualization technologies such as VMware and Microsoft solutions, as well as disaster recovery solutions.
• Support structured cabling design including racks/MDFs, jacks, wall plates, cable trays, and related documentation.
• Conduct onsite visits, surveys, and in-depth discovery to evaluate, configure, support, and optimize moderately complex network hardware including switches, wireless controllers/access points, and firewalls.
• Perform site surveys and audits to ensure proper network specifications, environmental readiness, and compliance.
• Work with third-party hosted and cloud solution providers to confirm solutions meet customer needs and integration requirements.
• Maintain and develop collaborative relationships with key vendors and internal teams to support solution delivery.
• Provide technical evaluation and recommendations for WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity-related configurations.
• Execute hands-on installation, configuration, staging, and deployment of network infrastructure based on approved design documents and implementation runbooks.
• Perform system migrations, software upgrades, configuration changes, and cutover activities following change-management processes and project timelines.
• Implement and validate security configurations including RADIUS/AAA, Active Directory integration, wireless security, firewall rules/policies, VPN/SSL remote access, IDS/IPS, and load balancing.
• Troubleshoot and resolve configuration, interoperability, and performance issues encountered during implementation or post-deployment stabilization.
• Create detailed as-built documentation, configuration files, diagrams, and change logs, and maintain internal processes and procedures.
• Provide knowledge transfer to customers and internal teams to ensure smooth handoff and operational readiness.