We are seeking a Dispatch Coordinator to join the company, a premier supplier, in Miami, FL, US, 33166 While working in this clean and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Summary: You will be responsible for the timely disposition of incoming calls from customers experiencing problems with the equipment covered under the company's service contract

Responsibilities: 

• Professionally greeting the customer, obtaining adequate identification from the customer, cross referencing the active contract files to verify service obligation and special instructions,
• Dispatch the appropriate service technician, and providing the necessary follow up to ensure appropriate hand-off or call closure
• Handle all calls originating from elevators including attempting to calm trapped passengers, discerning emergency situations from nuisance calls, contacting appropriate local authorities or agents, and maintaining communication with the customer if appropriate
• Use appropriate phone etiquette and thorough knowledge of call center processes to receive trouble calls from customers with company's service contracts, record necessary information to the call center information system, and follow local procedures to ensure a designated local agent has received control of the problem
• Requires use of oral and written communication; involves working within established office environment under normal lighting and climate control tolerances Involves lifting computer equipment weighing up to 50 lbs. Requires the ability to distinguish color coded computer functions
• Uses periods of high concentration and knowledge of how to handle emergency situations following a defined set of procedures
• Requires the ability to maintain voice contact in an effort to reassure the passengers and to use judgment in contacting appropriate company's agents or local authorities
• Follow predefined procedures to escalate calls to appropriate level of authority when unable to move call responsibility to designated company's agent
• Involves use of judgment on call escalation
• Provides direct clerical support for the entry of call center data into the call center information system and to perform filing, report generation and report distribution functions
• Performs other various job duties as may be assigned

Qualifications: 

Requires knowledge of basic Windows based personal computer operations

• Speak and write in a clear and understandable manner for internal/external relations
• Understand and use proper grammar
• Maintain a pleasant telephone voice and must be capable of learning and using proper phone etiquette
• Maintain a pleasant and calm demeanor in emergency situations or with entrapped passengers
• Requires ability to type at least 50 words per minute, including numbers proficiency, and should possess a working knowledge of general office equipment

Education Preferred:

• High school diploma or equivalent preferred.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.