POSITION OVERVIEW:

Ensures that all vacant units are made ready for move-in and exceed MLDC Management standards of excellence. Make-Ready Specialist also assists the Maintenance Supervisor in keeping the entire property above MLDC Management standards.

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

ADMINISTRATIVE/OFFICE

·       Meet daily with Lead Maintenance Supervisor to communicate & manage the workflow of all make readies, service repairs and special projects.

·       Organize & file appropriate reports and paperwork daily

·       Attend company meetings when requested

·       Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Manager.

MAINTENANCE & SAFETY

·       Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:

o   Window blinds

o   Sheetrock repair

o   Caulk & Seal all windows, sinks, toilets and baths

o   Touch-up paint

o   Lighting

·       Ensure that the appearance and physical aspects of the community exceeds City Gate’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Lead Maintenance Supervisor.

·       Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee.

·       Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.

·       Support cost-cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.

·       Change all locks & ensure all gates are working according to code & the property’s policy.

·       As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests i

·       Assists with all preventative maintenance as well as “special projects” as needed

RESIDENT RELATIONS

·       Accepts service requests from work order log and completes quickly & thoroughly

·       Maintain positive customer service and “can always do” attitude

·       Distribute notices & communications to residents as needed

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance Supervisor and/or Community Manager.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

·       6 months of related experience & training required

·       Heating, Ventilation & Air Conditioning (HVAC) Certification preferred

·       Certified Apartment Maintenance Technician (CAMT) is preferred, but not required

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

·       Good written and verbal skills in English & Spanish required

·       Strong customer service understanding and experience preferred

Financial/Mathemati