Embassair’s Operations Technician conducts a vast variety of duties that include safely providing services for general aviation aircraft, crews and passengers. They will routinely operate ground service equipment (GSE) and use knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).
Responsibilities and Duties:
The Operations Technician role mainly operations within the air operations area (AOA) but may extend to all areas of the FBO.
· Frequently required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
· Occasionally required to lift and/or move up to 50 pounds
· Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
- Reports to work before their scheduled work and is ready at their job post promptly as scheduled. Schedules are provided in advance and may include days, nights, weekends, holidays, and overtime as requested by management; team member should maintain flexible availability.
- Maintains high level of safety, cleanliness, and security all around the FBO.
- Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Service aircraft as requested by management or customers, such as fueling, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
- Operate and drive ground service equipment such as fuel trucks, ground power units, tugs, and stair trucks, shuttles, etc.
- Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
· Conducts Aircraft Fuel Quality Control operations for the FBO
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
- Wears and promotes others to wear Personal Protective Equipment
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Embassair and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Embassair’s standards, administrative procedures, facilities, methods, and practices to the appropriate Embassair management personnel
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws.
· Ability to read, write, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
· Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
· Conducts Health, Safety, Security, and Environmental requirements for the FBO
· Escort and transport crew and passengers to and from aircraft when necessary.
· Facilitate and assist, when necessary, customers with loading and unloading baggage.
· Recognize frequent customers, so as to deliver personalized and efficient service with each visit.
· Ensure all departing aircraft have all requested services and amenities.
· Create memorable first impressions for customers through personal interaction and unique experiences, which add value to their overall satisfaction
· Anticipate the needs of customers and follow through to ensure all needs are met.
- Drive cars, golf carts, vans, and other similar vehicles.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
- Ensure aircraft services, catering, ground transportation and all other flight support needs are in place for the customer’s arrival
- Proficiency in com