Alpenglow Dental | Bend, Oregon
Full-Time Position

Alpenglow Dental is seeking an experienced Lead Dental Office Coordinator to oversee front-office operations and help guide our administrative team. This is a leadership-level position for someone who already understands the daily operations of a busy dental practice and is highly proficient in Eaglesoft.

Required Experience

Applicants must have:

·         Significant prior experience working in a dental office

·         Strong, hands-on experience using Eaglesoft

·         Experience with dental scheduling, insurance, treatment plans, collections, and patient accounts

·         The ability to lead, train, and hold team members accountable

·         A thorough understanding of dental terminology and office workflows

Dental office and Eaglesoft experience are mandatory. Applicants without this experience will not be considered.

Key Responsibilities

·         Lead and support the front-office team

·         Manage daily front-office operations and workflow

·         Maintain an efficient provider and hygiene schedule

·         Monitor open appointments, short-call lists, recalls, and unscheduled treatment

·         Oversee new-patient intake from the initial phone call through scheduling and treatment-plan presentation

·         Verify insurance benefits and communicate coverage clearly to patients

·         Review and correct patient accounts, claims, payments, adjustments, and insurance estimates

·         Monitor collections and accounts receivable

·         Ensure payments are collected according to office policies

·         Present treatment plans and help patients understand financial options

·         Audit patient charts and schedules for accuracy and completeness

·         Ensure treatment plans, forms, radiographs, insurance information, and patient notes are properly entered

·         Train team members on Eaglesoft and established office procedures

·         Address patient concerns professionally and help resolve problems

·         Improve systems, document processes, and identify operational solutions

·         Communicate effectively with doctors, hygienists, assistants, and administrative team members

·         Help maintain a professional, organized, positive, and accountable workplace

Ideal Candidate

The ideal candidate is:

·         Confident and highly proficient in Eaglesoft

·         Organized, dependable, and detail-oriented

·         Comfortable making decisions and providing direction

·         Professional and compassionate when communicating with patients

·         Skilled at handling difficult conversations calmly

·         Able to prioritize responsibilities in a fast-paced environment

·         Solution-oriented and willing to take ownership

·         Comfortable reviewing reports and tracking practice performance

·         An effective trainer who follows through on expectations

·         A collaborative leader who values teamwork and clear communication

About Alpenglow De