**General information** **Ref #** 22546 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? **The Opportunity** In office role with hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Dresher PA The Fraud Investigations Senior Supervisor oversees a fraud investigation team, ensuring thorough and effective investigations of fraudulent activities. This role involves managing case assignments, providing guidance and support to investigators, and ensuring compliance with legal and regulatory requirements. The Senior Supervisor will also collaborate with various departments to develop strategies to prevent and detect fraud. **The Work Itself** * Plans, conducts, and reports the results of a variety of investigative assignments, including difficult and challenging matters, with minimal supervision on both external and internal cases. * Oversees scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations. * Supervise and lead the fraud investigation team, providing direction and support on complex cases. * Assign and monitor investigation cases to ensure timely and thorough resolution. * Develop and implement investigation procedures and protocols to enhance efficiency and effectiveness. * Collaborate with internal departments, law enforcement, and external agencies to support investigations. * Provide training and mentorship to fraud investigators, fostering professional development. * Analyze trends and patterns in fraud cases to identify vulnerabilities and recommend preventive measures. * Ensure compliance with Federal and State laws, regulations, and internal policies. * Stay updated on industry best practices and emerging trends in fraud prevention and investigation. * Perform other duties as assigned. * Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff. * Monitor staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results. * Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training. **The Skills You Bring** Minimum Qualifications * 3+ years of experience * High school Diploma or GED equivalent Preferred Qualifications * 3+ years of Fraud experience. * Bachelor's Degree in Criminal Justice preferred. * 3+ years fraud investigation leadership, investigations and operations experience in a financial institution. * Work related experience should consist of an in-depth background in Bank administration, compliance and supervisory skills. * Experience should also consist of an in-depth background in bank fraud investigations of all types, including forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ACH, etc.), banking operations, government regulations, knowledge of UCC codes and industry defenses to adverse claims and compliance/operational support. * CFE, CAFP, and CFCI Certifications preferred or ability to obtain within 1 year. * Ability to make appropriate judgments and decisions with limited guidance. * Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers and the general public. * Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision. * Ability to maintain co