Partner with HR centers of expertise and cross-functional teams to support talent management, performance management, workforce planning, onboarding, communications, and change initiatives. Serve as a strategic business partner to senior leaders. Lead HR operations and service delivery for SERVPRO corporate operations. Provide guidance to SERVPRO business leaders regarding franchise relationship considerations. Oversee employee relations processes for SERVPRO corporate operations, including workplace investigations, conflict resolution, performance concerns, corrective action, policy interpretation, and related documentation. Ensure HR policies, procedures, practices, and documentation comply with applicable federal, state, and local employment laws. Lead and maintain job architecture practices. Provide oversight and guidance for organizational design. Improve and standardize HR processes, workflows, forms, templates, and tools. Use HR metrics, trends, and data to identify issues and recommend improvements.