Sets up and maintains SAP security configurations (roles, authorizations, profiles) to meet user and business requirements. Develops and recommends improvements to standard and moderately complex SAP security support processes and procedures. Performs programming, configuration, testing and deployment of fixes or updates for application version releases. Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs. Conducts advanced and complex application support activities. Works with multi-functional teams, including developers, product managers and business partners. Reviews, analyzes and prioritizes incoming incident tickets and user requests. Handles positive relationships with software vendors and negotiates contracts.