We are looking for candidates located in the Alaska, Pacific and Mountain time zones!!! GCI's Lead Business Analyst serves as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. ESSENTIAL DUTIES AND RESPONSIBILITIES: Focus Areas - may be assigned to any of the following: (see addendum for additional requirements) + Consumer + Marketing & Acquisition + Inventory + Customer Experience & Retention + Purchase Orders & Invoicing Business Insights & Analysis + Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making, meet financial goals, and document business requirements. + Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities. + Perform root cause analysis to identify performance issues, risks, or gaps. + Translate business needs into functional or technical requirements. + Synthesize data into clear summaries and insight decks, delivering actionable recommendations. + Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions. + Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements. + Ensure requirements are traceable, accurate, auditable, and approved by stakeholders. Additional Senior & Lead Level Expectations: + Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities. + Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions. + Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes. + Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery. + Define analysis standards, methodologies, and best practices across projects. Performance Measurement & Reporting + Translate data into visibility and actionable insights through structured reporting and analytics. + Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency. + Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality. + Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements. + Assess solution effectiveness, monitor outcomes and KPI's, and recommend corrective actions. + Identify and escalate insights or processes that do not meet standards. Additional Senior & Lead Level Expectations: + Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives. + Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency. + Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations. Change Enablement & Continuous Improvement + Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness. + Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes. + Support system implementations, enhancements, or policy changes. + Champion process refinement initiatives, including standardization, automation, and simplification. + Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders. Additional Senior & Lead Level Expectations: + Lead cross‑functional partnerships to drive enterprise improvements in systems, processes, data integrity, workflow efficiency, and overall operational effectiveness. + Provide strategic guidance and subject‑matter expertise for system implementations, enhancements, and policy changes, ensuring alignment with business objectives and readiness for adoption. + Drive organizational change and adoption of new tools, processes, and ways of working by coaching stakeholders, influencing behaviors, and enabling successful change management. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to imp