Mortgage Trust is seeking a Loan Officer Assistant

Join our local and nimble Portland mortgage brokerage that exists to improve the financial lives of our clients, business partners, and teammates – empowering them to pursue their goals and dreams.

Why Mortgage Trust

Relationship-focused

• We have meaningful, unique conversations with our clients and business partners to build a clear understanding of their financial needs and help them achieve their goals.

Growth-oriented

• We employ people who think big, dream boldly, create fearlessly, and bring a positive attitude to our team.
• We support them when needed while giving them the autonomy to work in ways that bring out the best in themselves and the people around them.

Collaborative culture

• We operate as one team, offering support that goes far beyond tools and technology.
• We work hard, support each other, and celebrate each other's successes.

Excellence, always

• We consistently evaluate, refine, and improve how we work to deliver outstanding results.

Generosity

• We share our time, resources, and energy to improve the lives of our clients, business partners, teammates, and the community we serve.

Summary

We're looking for a sharp, organized individual to support our loan originators and processors from application through post-close. At Mortgage Trust, our Loan Officers focus on their highest and best use: cultivating client and partner relationships. To make that possible, they spend very little time on administrative or processing duties – and that’s why this position exists. You don't necessarily need to come from the mortgage industry – but it's our preference.

Obtaining documentation, chasing down conditions, and managing communications with all parties involved in a transaction are handled by our assistants, coordinators, and processors. This position is focused on LOS entry and document management, order outs, condition collection, pipeline milestone tracking, and borrower and partner communication at every stage. The right person also takes ownership of post-closing relationship touches – check-ins, gifting, and the birthday card program – that keep past clients connected to their LO over time.

Qualifications

• 2-3 years mortgage industry experience. You’ve been a loan officer's assistant, worked in a title company, or sat in a processor's chair. You know the cadence and are functionally fast.
• Process-driven and able to manage a pipeline of tasks delegated to you by our team.
• Honest and transparent, respectful of confidentiality.
• Curious and committed to continuous learning – you ask questions, seek to understand the why, and get better at your craft over time.
• Collaborative – you share context, loop people in, and don't operate in a silo.
• Able to independently advance loan files through proactive communication with borrowers, third parties, and team members.
• Comfortable navigating multiple lender portals and tools, and knows when to ask for help.

Responsibilities

File & Pipeline Management

• Complete and verify loan applications in LOS (Encompass)
• Organize, classify and maintain digital file storage throughout the origination process as tasks are completed (OneDrive / Encompass)
• Manage required compliance forms – credit authorization and MTI Fraud form

Order Outs & Administrative Requests

• Complete administrative orders and requests – property profiles, appraisals, electronic verifications (VOE, SSN, 4506-T, flood, insurance), outbound verification calls (employers, servicers, landlords), disclosure and compliance packets (Patriot Act, initial disclosures), credit rescores, and e-sign packet preparation and sending

Condition & Pipeline Follow-Up

• Coordinate with processor for lender UW
• Collect outstanding conditions from borrowers and third parties
• Follow up on outstanding items across all pipeline milestones (initial disclosures, CDs, docs out, signing appts, cash to close, funding)

Borrower Communication

• Communicate with borrowers to obtain missing d