Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

POSITION TITLE: Vice President of Quality Assurance and Compliance

FLSA STATUS: Exempt

REPORTS TO: President & Chief Executive Officer and Chief Clinical Officer

POSITION SUMMARY

The Vice President of Quality Assurance and Compliance serves as a senior executive leader responsible for advancing organizational excellence, regulatory compliance, patient safety, accreditation readiness, risk management, and continuous quality improvement across Lifeline Connections’ behavioral health programs and operations. This position partners closely with the Chief Executive Officer and Executive Leadership Team to develop and implement enterprise-wide strategies that promote clinical quality, operational integrity, compliance with applicable federal and state regulations, and measurable organizational outcomes. The Vice President leads initiatives related to CARF and CCBHC accreditation, regulatory oversight, quality assurance, incident management, performance improvement, workforce competency development, and evidence-based practice fidelity. The incumbent promotes a culture of ethical practice, transparency, accountability, trauma-informed care, continuous learning, and person-centered service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Executive Leadership & Organizational Strategy

1. Serves as a strategic executive advisor to the CEO and Executive Leadership Team regarding quality improvement, compliance, accreditation, patient safety, and organizational risk management.
2. Collaborates with CEO and executive leadership in agency strategic planning, operational planning, workforce development, and organizational performance improvement initiatives.
3. Provides leadership in developing a culture focused on continuous quality improvement, compliance, ethical decision-making, and service excellence.
4. Participates in organizational planning related to value-based payment models, quality outcomes, utilization management, and operational performance metrics.

Regulatory Compliance & Accreditation

1. Ensures organizational compliance with applicable:

1. Maintains organizational readiness for CARF surveys, CCBHC requirements, DOH licensing reviews, Medicaid audits, and other regulatory or accreditation inspections.
2. Oversees organizational corrective action planning related to audit findings, incidents, grievances, compliance deficiencies, and accreditation recommendations.
3. Serves as the organization’s Compliance and Privacy Officer overseeing the organization’s compliance and privacy reporting processes.

Quality Assurance & Performance Improvement

1. Develops, implements, and oversees organization-wide quality assurance and performance improvement systems.
2. Establishes measurable quality indicators, performance metrics, and treatment outcome monitoring systems across programs and departments.
3. Oversees the collection, analysis, interpretation, and reporting of organizational quality and compliance data.
4. Leads and successfully implements continuous quality improveme