SHIFT MANAGER 

The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification).

All levels of Shift Managers, regardless of their level, are responsible for the following key duties:

• Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service.
• Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses.
• Responsible for cash register setup and smooth shift transitions during shift changes.
• Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service.
• When requested, train new and existing team members in various job stations and operational procedures
• Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation.
• Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly.
• Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers
• Training, coaching and development of Team Members 

Qualifications

To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager:

Core Qualifications (Applicable to All Shift Manager Levels)

·         A high school diploma or GED 

·         Strong customer service skills 

·         Strong communication skills 

·         Basic computer and math skills 

·         Must be at least 18 years of age 

·         Must be Serv Safe certified 

Additional Responsibilities and Requirements Based on Shift Manager Level

As Shift Managers progress through different levels, they take on additional responsibilities:

Shift Level 1:

• Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close).
• Responsibilities:
  • Runs a minimum of 1 shift on their own per week.
• Expected Knowledge:
  • Basic understanding of Labor Percentage and its impact on operations.

Shift Level 2:

• Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week.
• Responsibilities:

o   Runs shifts independently, including managing team members and ensuring operations are smooth.

o   Take responsibility and complete Inventory Processes and manage stock levels.

o   Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.

o   Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.

• Expected Knowledge:

o   Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.

o   Experience managing inventory processes and order planning.

Shift Level 3:

• Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week.
• Responsibilities:
  • Runs shift independently with minimal supervision.
  • Completes Inventory Processes and Food Orders.
  • Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining q