POSITION SUMMARY

The Front of House Manager is the guardian of the Perlée guest experience. This role demands someone who understands Michelin-level service standards, possesses deep wine knowledge, and can lead a hospitality team to deliver flawless, warm, and memorable experiences. You will be responsible for orchestrating every aspect of service in our tasting room, from the moment a guest arrives until their departure, ensuring that each visit creates lasting memories and deep connection to our brand.

This is not a traditional tasting room position—this is luxury hospitality at the intersection of wine, food, and elevated service.

KEY RESPONSIBILITIES

Guest Experience Leadership (40%)

Service Excellence:

• Design and execute service standards that rival Michelin-starred restaurants and luxury hospitality venues

• Orchestrate seamless service flow for premium experiences

• Anticipate guest needs and exceed expectations without being intrusive

• Create personalized, memorable moments that reflect each guest's preferences and interests

• Handle VIP guests, wine club members, and special occasions with discretion and care

• Manage guest feedback, concerns, and service recovery with grace and professionalism

Experience Design:

• Collaborate with Executive Chef to ensure perfect harmony between food and wine service

• Develop service choreography that allows cuisine and wine to shine

• Create timing protocols that balance education, enjoyment, and pacing

• Design table settings, ambiance, and environmental details that enhance the experience

• Curate music, lighting, and atmospheric elements appropriate to luxury wine country hospitality

Storytelling:

• Master the Perlée story and communicate it authentically to guests

• Train team on effective storytelling techniques that engage without overwhelming

• Connect guests emotionally to our wines, vineyard, and philosophy

• Share wine knowledge in accessible, engaging ways appropriate to each audience

Wine Program Management (25%)

Wine Knowledge & Education:

• Develop expert-level knowledge of all Perlée wines (production methods, tasting notes, food pairings)

• Maintain comprehensive knowledge of sparkling wine production, Champagne traditions, and Oregon wine regions

• Stay current on wine industry trends, competitors, and new releases

• Educate hospitality team on wine knowledge and tasting techniques

• Lead wine education sessions and staff tastings

Wine Service:

• Execute flawless sparkling wine service (opening, pouring, temperature management)

• Train team on proper glassware handling, wine storage, and service techniques

• Manage wine inventory for tasting room (ensure proper stock levels, rotation, storage conditions)

• Coordinate with winemaking team on new releases, library wines, and special allocations

• Oversee proper handling of magnums, special formats, and library selections

Pairing Expertise:

• Work closely with Executive Chef on food and wine pairing development

• Understand how each dish enhances and complements our wines

• Train team to articulate pairing rationale to guests

• Adjust pairings based on guest preferences and dietary needs

Team Leadership & Development (20%)

Staff Management:

• Recruit, hire, and onboard front of house staff (sommeliers, servers, support staff)

• Create work schedules that ensure appropriate staffing levels and labor cost management

• Conduct performance reviews and provide ongoing coaching and mentorship

• Address performance issues promptly and professionally

• Foster a culture of excellence, teamwork, and continuous improvement

Training & Development:

• Design and implement comprehensive training program for all FOH staff

• Develop service standards manual and training materials

• Conduct regular training sessions on wine knowledge, service techniques, and guest engagement

• Create opportunities for team professional development (industry events, wine education, restaurant visits)

• Lead pre-shift meetings to ensure team alignment and readiness

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