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City and County of San Francisco
CA
Aug 07, 2026
Job Description
Job Description
TITLE: Managed Services Operations Manager
LOCATION: Northern California (Santa Clara and San Francisco Counties)
*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."
Overview:
Company X is seeking a highly skilled and experienced Managed Services Operations Manager to oversee the day-to-day operations of our managed services department. The ideal candidate will have a strong background in IT service management, excellent leadership skills, and a proven track record of delivering high-quality services to clients.
Responsibilities:
- Manage and lead a team of technical professionals to ensure the delivery of exceptional managed services to clients.
- Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
- Monitor service performance metrics, identify areas for improvement, and implement solutions to enhance service delivery.
- Collaborate with cross-functional teams to ensure seamless integration of managed services with other business units.
- Conduct regular performance reviews, provide feedback, and support professional development for team members.
- Act as a point of escalation for complex issues and provide timely resolution to ensure client satisfaction.
- Stay current on industry trends, technologies, and best practices to drive continuous improvement in service delivery.
Qualifications:
- Bachelor's degree is preferred in IT, Computer Science, or related field.
- 5+ years of experience in managing IT operations, preferably in a managed services environment.
- Strong knowledge of ITIL framework and best practices for service management.
- Proven leadership skills with the ability to motivate and inspire team members.
- Excellent communication skills with the ability to interact effectively with clients and internal stakeholders.
- Certifications such as ITIL, PMP, or CISSP are a plus.
- Apple knowledge also a plus.
Benefits:
- Competitive salary with bonus structure
- Health insurance and retirement benefits
- Professional development opportunities
- Dynamic work environment with growth potential
About The Rockridge Group