**Description** **GENERAL FUNCTION:** Direct the staff and overall activities of Deposit Operations functions to ensure accuracy, completion, compliance, and customer experience. Direct the review, implementation, communication, and maintenance of policies, procedures, products, and projects as needed. **ESSENTIAL FUNCTIONS:** **Department Administration** - Manage and oversee all activities of the Deposit Operations functions to ensure accuracy, completion, compliance, and customer experience. - Direct the review, implementation, and communication of policies, procedures, products, and other projects as directed. - Manage the administration of internet banking, including assisting with troubleshooting, problem resolution, and positive customer experience. - Drive the department's measures to reduce risk and loss from fraud, working with Information Security, Compliance, Retail, and other teams to ensure rapid response and handling. Oversee the issuance of new account information and debit cards in instances of fraud and/or account compromise. - Responsible for core system parameter maintenance, new account review and all facets of Deposit Operations - Assist in the development, testing, implementation, and training of systems, processes, and products as needed. - Monitor activity and provide reports and assistance with board reports, projects, audits, exams, and other internal and external reviews. **Deposit Operations** - Receive, review, verify, process, document, and maintain all relevant communication and intake items for Deposit Operations, including but not limited to: o Deposit document scans o Wire transfers (incoming, outgoing, domestic, international) o ACH transactions o Internet Banking, Bill Pay, Mobile Deposits, and other web-base and digital banking transactions o New account openings, including documentation and CIP reviews o Dormant, closed, charged off, and other special accounts o Insufficient funds reports and Bounce Protection - oversee the monitoring and handling of overdrafts for collection and charge-off. o Account and customer review, including maintenance, address changes, stop payments, warnings, and restrictions o Debit cards; Oversee and resolve issuance, fraud cases, and related accounting functions o Retirement accounts, including contributions and distributions o Certificate of Deposit maintenance, including penalties, interest rate reviews, maturity, renewals, etc. o Deposit credit verifications and confirmations o Interest and expense checks; manage under dual control o Related Treasury Management functions, including Remote Deposit Capture, fee income for merchant services - Ensure that information in the banking systems is correctly input, accurate, processed, and reported appropriately. - Review, manage, and process assigned reports and information. Verify information, update and maintain systems, notify appropriate staff, escalate issues, and communicate with staff, customers, and management as needed. - Provide customer support for internet and telephone banking. - Manage red flag and fraud concerns to reduce risk and loss. Work with Info Security and other teams to ensure proper handling and resolution. - Assist retail team to ensure that CIP exceptions, signature cards, ID, documents, and other questions regarding pertinent account information are cleared up timely. - Assist bank staff with account and deposit banking issues; provide guidance, support, and problem resolution. - Proactively communicate with management, retail, lending, operations, compliance, and others to identify and resolve exceptions, issues, concerns, errors, omissions, deadlines, and other potential concerns with deposit operations. - Oversee the review, processing, and communication of incoming and returned mail. **Management** - Set an example for your team by demonstrating a strong work ethic, competency in your job, adherence to policies and procedures, commitment to training, and alignment with the company's culture and strategies. - Manage your assigned staff to meet the needs of the company and your department. Management functions include hiring, training, developing, assessing performance, counseling, directing work, prioritizing tasks, terminating, and other administrative functions, such as time, attendance, staffing, scheduling, leave, etc. - Know, understand, and teach the policies, procedures, and guidelines that impact your work and your team. Be proactive in addressing and working through unclear or inconsistent procedures. Communicate with appropriate management and ask questions to clarify uncertainties. - Build and nurture efficient, productive, positive teams. Ensure that communication is clear, active, constructive, and appropriate. Ensure that each Team Member understands their role and maintains accountability for work and group pro