Integrated Care Coordinator

Department/Care Stream: Integrated Behavioral Health

LIA Reporting Structure:

Timecard Approver: Center Manager

Primary: Director of Operations

Secondary: Vice President of Care Delivery  

Location: ALH

Reports to: Center Manager and Director of Operations

Status: Full-Time, Regular

FLSA: Non-Exempt

Pay Range:  $24.90 – $32.37/hr
EEO-1: Professional

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients for behavioral interventions such as depression, anxiety, pain management, and other chronic medical conditions. The IBH Care Coordinator may also intervene in crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship.

The IBH Care Coordinator supports the Behavioral Health providers, including Behavioral Health clinicians (LCSW, LMFT, Psychologists) and Psychiatric Nurse Practitioners, with behavioral activation, maintenance, and linking patients with resources in the community.

The IBH Care Coordinator contributes equally to the patient care teams through case consultation, patient advocacy, mental health education, and collaborative team meetings.

Required Qualifications

• High School Diploma or equivalent.
• Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency
• Current CPR or CPR/AED certification.

·         Medical setting knowledge preferred with experience in various assessments, including substance abuse preferred OR an equivalent combination of education and experience sufficient to perform the job’s essential duties successfully.

• Bilingual in Spanish preferred; or other languages desirable.

·         Ability to establish and maintain positive, professional relationships.

• Demonstrated commitment to providing services for the underserved, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, unhoused, substance users, HIV (AIDS) infected, and/or physiologically impaired.

·         Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.

• Exceptional interpersonal skills.
• Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.

·         Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.

·         Maintain detailed records.

• Compliance with all state and federal laws and regulations about the position, including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.

·         Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email, and database software.

·         Adherence to in