Position Title: Manager, Direct Sales

Base Salary: $44,500 to $70,800 annually DOE

Commission: Target commission of $52,000 annually

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Manager, Direct Sales, will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Leadership & Performance Management

· Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) overseeing hiring, onboarding, training, and fostering continuous growth and performance.

· Meet and exceed monthly sales performance expectations for all sales channels.

· Monitor and evaluate sales performance reporting dashboards with BI team.

· Create and monitor lead and lag sales performance measurements.

Sales Operations, Processes & Training

· Build and execute processes and sales initiatives to increase customer penetration across the footprint.

· Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.

· Assist in building new order entry processes for sales team.

· Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.

Market Development, Community Engagement & Strategy

· Host community building events as new fiber areas are launched.

· Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.

· Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Minimum four (4) years of Telecom industry experience.

· Minimum four (4) years of Sales Management experience.

· People management experience leading teams of 15 plus direct reports.

· Documented record of meeting and exceeding sales performance expectations.

· Excellent communication and customer service skills.

· High proficiency in MS Office products.

· Strong financial analysis and project management abilities.

· Competency in making data driven business recommendations.

· Analytical and problem-solving aptitude.

· Must have reliable transportation and willing to travel as needed.

· Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.