Status: Full-Time, Non-Exempt

Position Summary: This position is responsible for helping clients enroll in health insurance programs; registering new and established patients in IHC services; conducting outreach to established clients at the Indian Health Center (IHC); assisting patients develop payment plans; and backing up the front desk. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities:

• Meet with new and established medical clients to inform them about the services offered at the IHC and to enroll them into health insurance programs or any available County coverage
• Greet patients in waiting room and help them to complete forms
• Conduct outreach calls to all of the IHC’s American Indian clients and encourage them to come in and receive services
• Conduct outreach calls and mailings to new medical managed care enrollees
• Create an incentive system aimed at reducing the number of no show clients
• Provide back up to the receptionist and medical records when needed
• Develop payment plans if needed for clients
• Compile monthly statistics for the Medical Department’s Board Report
• Will need to prepare the Eligibility report for registration
• Make new patient registration packets
• Confirm appointments
• Check voicemail daily, follow up with calls and make new patient appointments
• Maintain schedule for Medi-Cal eligibility worker
• Assist patients with Medi-Cal applications
• Assist eligible applicants with the Covered California enrollment process
• Will attend outreach events as needed
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Perform other duties as assigned

Required Qualifications, Knowledge and Abilities:

• Associate degree in a medical related field or comparable
• A minimum of 2 years of experience in a medical setting in a similar position
• Able to read, write and speak English fluently
• Bi-lingual in Spanish preferred
• Knowledge of medical terminology, procedure codes, ICD-9 codes, and medical records handling
• Trained as Certified Enrollment Counselor for Covered California or willing to complete training within 3 months of being hired
• Vast knowledge of Federal and State health programs, and Qualified Health Plans of Cover California
• Working knowledge of computer programs such as Microsoft Window
• Experience with Electronic Health Records and patient registries
• Flexibility, initiative, reliability, and creativity
• Willingness to cross train for reception and medical records
• Excellent customer service
• Knowledge of and ability to relate to the American Indian community and other minority populations
• Possession of a valid California Driver License, automobile insurance, and a clean driving record. Will need to provide this at time of hire
• Ability to maintain strict confidentiality
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment

Physical Requirements:

• Ability to sit, stand and walk for extensive periods of time
• Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description
• Ability to lift up to 35 pounds
• Ability to stoop, squat, or bend frequently
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff

Working Conditions:

Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making j