Job Description:\n\n Job Title: Resident Services Coordinator (Single Room Occupancy)Location: San Francisco -- Park View and Main OfficeDepartment: Resident Services DepartmentReports To: Program Manager, Resident ServicesJob Status: Full-time, Non-Exempt _____________________________________________________________________ Summary: Reporting directly to the Resident Services Program Manager, the Resident Services Coordinator’s primary purpose is to provide support services to the served population as part of the Integrated Services Network (ISN) and Continuum of Care (CoC) programs. The goal of these services is to support the served population in retaining their housing or move to other appropriate housing. The Resident Services Coordinator (RSC) works in coordination with on-site Property Management, third party and local agencies to address the broad array of client needs. The RSC acts primarily as a care coordinator and client case manager and may perform duties that include housing retention and stabilization, outreach, prevention and harm reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The RSC works with on-site administrative staff dedicated to various housing programs, ensures program funds are used according to grant requirements, and maintains quality assurance of case files. Mission Housing's Resident Services component seeks to foster healthy communities and promote self- sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities. Employees may be assigned the responsibility of more than one site. Job Duties and Responsibilities: Community Resources: Coordinate and provide care that is safe, timely, effective and client-centeredHandle case assignmentsDetermine case closureHelp residents achieve wellness and autonomyArrange assistance and intervention with social services, health and governmental agenciesKeep track of residents’ progress and ensure satisfactionRecord residents’ case information and produce reportsAdhere to professional standards as outlined by our protocols, rules and regulationsIdentify the strengths of residents for asset-building and personal development as well as their needs for supportive services.Meet with residents on an individual and as-needed basis to establish work plans and document progress.Research, identify, and link residents with resources such as rental assistance, annual recertification and any other required documentation for property management, transportation, adult education, health services, and employment assistance, etc.Maintain confidential records of resident interactions and referrals made.Establish relationships with government and community service providers.Inform and assist residents with obtaining benefits such as SSI, Medicare, food stamps, and prescription drug assistance.Work closely with Property Management staff to identify specific supportive needs as related to housing retention (lease violations and household stability).Provide community resource information to new residents upon move-in.Compile information and eligibility requirements for neighborhood and City-wide resources.Organize community resource displays with information and applications.Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing. Services, Programs and Activities: Implement core programs and services objectives outlined in the Resident Services Program model, along with services required via regulatory and grant agreements.Explore and provide on-site educational speakers, workshops, and activities about health issues, financial literacy, computer training, job searching, and other life skills.Work with Property Management to schedule and coordinate the usage of Community Room space and oversee programs and activities conducted.Recruit and supervise volunteers to assist with programs.Create opportunities for residents to get involved with community activities.Coordinate resident training for leadership roles, such as developing and implementing beneficial programming.Organize on- and off-site community-building events.Create opportunities for residents to access technology training and computer access.Assist in the referral process for parties that may require mediation services such as Community Boards, the bar association of San Francisco and others to resolve conflicts between residents.Facilitate activities for holidays such as Thanksgiving dinners and end-of-year holiday celebrations and others.Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate.Produce and maintain a monthly calendar of events and activities scheduled per site.Perform other