Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

**This is a HYBRID Opportunity based in San Francisco, CA; Bellevue, WA; Newtown Square, PA or New York, New York with one of Arctiq’s clients**

Position Overview:

We are seeking an experienced Director of Information Technology to lead and transform our IT operations as we separate the IT function from Security. This senior role serves as the primary IT architect and operations leader, responsible for designing and delivering technology solutions that support current and future business initiatives while ensuring the availability, performance, and security of the enterprise technology environment. This hands-on leadership position requires the ability to review technical designs, troubleshoot escalated issues, mentor engineers, and make architectural decisions across Azure, Microsoft 365, identity, endpoint management, networking, and SaaS platforms.

The Director will own full IT operations, from cloud platforms and SaaS applications to networks, infrastructure, and end-user services, and will be accountable for reliable service delivery, operational excellence, and continuous improvement.

Reporting to executive leadership, this role will directly manage a distributed team of IT engineers and administrators and collaborate closely with Security, Finance, and business stakeholders to align technology with strategic objectives.

Responsibilities: 

IT Strategy & Architecture

• Develop and drive the firm’s robust IT architecture and infrastructure strategy, aligning technology investments with growth priorities and digital transformation goals.
• Design end-to-end technical solutions for new projects, while overseeing firm-wide technology enhancements or integrations to support evolving business needs.
• Ensure all solutions are secure, scalable, and compliant, following industry standards and best practices.

Operations Leadership & Service Reliability

• Lead IT operations, ensuring stability, performance, and availability of all IT systems and services.
• Oversee cloud infrastructure (Microsoft Azure, IaaS/PaaS), on-premises data center resources, and enterprise networks.
• Implement highly resilient systems to support uptime goals, disaster recovery objectives, and capacity planning for future growth.

Cloud & SaaS Platform Management

• Lead the management of all IT-owned cloud and SaaS platforms across the firm, including Azure, Microsoft 365, Okta Identity, Zoom, and other collaboration and enterprise applications.
• Drive seamless integration across systems, establishing effective identity and access management across Azure Entra ID/AD and SaaS SSO platforms.
• Guide the adoption and governance of AI usage in IT, ensuring tools are implemented thoughtfully, with a focus on security, cost efficiency, and compliance with organizational policies.

IT Operations Service Management

• Establish and continuously improve IT service management practices (incident, problem, change, and configuration management) to ensure reliable and efficient service delivery.
• Own the reliability and performance of IT systems, proactively monitoring critical services and leading timely incident response efforts to minimize disruption and address root cause analysis for major outages.
• Drive continuous improvement by leveraging data, metrics, and post-incident insights to enhance system performance and reduce recurring issues.
• Champion automation and process optimization to improve efficiency, reduce operational risk, and streamline day-to-day operations.
• Plan for scale and resilience by ensuring systems can support future growth and maintain robust disaster recovery and business continuity capabilities.